Taniya Mangarai
Hyderabad
Summary
Client-focused professional with 5+ years of experience in customer service, client relationship management, implementation support, and business process operations. Skilled in requirement analysis, stakeholder coordination, payroll migration, problem-solving, and delivering exceptional customer experiences. Possess knowledge of basic technical troubleshooting and have provided technical assistance with application access, login, browser, connectivity, and system-related issues. Successfully managed 30 payroll migration projects and consistently achieved high performance in first-time resolution, quality, and customer satisfaction. Recognized for strong client engagement, process excellence, and service delivery. Seeking to leverage analytical, client-facing, technical assistance, and process management skills in a Senior role.
Overview
6
6
years of professional experience
Work History
Business Development Executive
ProTouch Staffing
Hyderabad
04.2026 - 08.2026
- Managed client outreach and relationship development for staffing requirements, identifying business needs and presenting targeted recruitment solutions that aligned with client goals.
- Built relationships with healthcare facilities across the U.S., collaborating with hiring stakeholders to understand staffing requirements and deliver suitable recruitment solutions based on their needs.
- Consistently met weekly performance targets by opening 5+ new job requisitions and submitting 3+ qualified candidates per week.
- Managed multiple recruitment requirements simultaneously while maintaining accurate records and timely follow-ups.
- Sourced and screened candidates through LinkedIn, Monster, ZipRecruiter, Indeed, CareerBuilder, and other recruitment platforms.
- Coordinated interviews between clients and candidates, ensuring timely communication and smooth progression through the recruitment lifecycle.
- Maintained recruitment pipeline information using Talent Pathway ATS and Microsoft Excel, tracking submissions, interviews, and placements.
- Demonstrated strong analytical and communication skills while managing documentation and stakeholder interactions in a target-driven environment.
Senior Business process Executive
COPART INDIA PVT
Hyderabad
03.2025 - 09.2025
- Achieved monthly KPIs for productivity, quality, and customer satisfaction, demonstrating commitment to service excellence.
- Received the QSAT award for achieving a 91% customer satisfaction score, recognizing excellence in service delivery.
- Resolved customer queries and service requests via call, with a 98% first-time resolution rate.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Provided technical assistance to customers via phone and email inquiries.
- Built trust and rapport with customers through empathetic communication and active listening, enhancing overall customer experience.
- Documented interactions accurately to ensure compliance and support operational efficiency.
Senior Customer Service Representative
ADP INDIA PVT LTD.
Hyderabad
09.2022 - 03.2025
- Partnered with Canadian small business clients to analyze requirements and recommend the most suitable ADP products, driving consultative sales ensuring solutions matched business needs.
- Contributed to sales cycle through upselling and cross-selling payroll solutions while managing end-to-end implementations, enhancing client solution alignment.
- Led migration projects, ensuring smooth transitions of payroll systems with minimal client disruption.
- Facilitated client training and seamless handovers to service teams, improving customer satisfaction and supporting long-term retention.
- Specialized in Workforce Now (WFN), WFN 2.0, and trained on Teampay, providing tailored demonstrations and solution guidance to clients.
- Recognized for client engagement and relationship management, achieving highest NPS contributor with a perfect 10 and spotlight winner, featured on ADP's Hall of Fame.
- Resolved software and hardware issues for various devices effectively.
- Collaborated with team members to improve customer support processes and workflows.
- Troubleshot customer inquiries related to software and hardware issues.
Customer Service Executive
SYNCHRONY FINANCIAL
Hyderabad
11.2020 - 08.2022
- Utilized strong de-escalation skills to achieve first-call resolutions, contributing to increased customer retention.
- Managed inbound customer support for billing queries, disputes, payments, promotions, and irate clients, enhancing customer satisfaction.
- Supported end-user troubleshooting and provided technical assistance as needed.
- Developed and maintained documentation for software applications and procedures.
- Consistently maintained 100% quality on calls and awarded as VOC Champ for excellence in service.
- Trained new joiners, shared best practices, and identified process improvements, facilitating smoother onboarding.
Education
INTERMEDIATE - MEC
Sri Chaitanya Jr College
Hyderabad, TG, India06-2020
SECONDARY SCHOOL CERTIFICATE -
Ravindra Bharathi High School
Hyderabad, TG, India03-2016
Skills
- Client Relationship Management
- Experience Supporting SaaS Applications
- Implementation & Migration Support
- Process Improvement
- Basic Technical Troubleshooting
- Application & Software Support
- SQL & Data Analysis
- VPN, VDI & MFA
- Browser & System Troubleshooting
- Microsoft 365 & Excel
- ATS & Recruitment Tools
- Escalation Management
- Remote Client Engagement
Accomplishments
- Achieved a 98% first-time resolution rate and maintained 100% call quality while delivering high-quality customer support. Recognized as the highest NPS contributor with a perfect NPS score of 10, and received ADP Hall of Fame and Spotlight Winner recognition for exceptional client engagement and service performance. Awarded VOC Champ for service excellence and the QSAT Award for achieving a 91% customer satisfaction score. Successfully managed 30 payroll migration projects for clients with up to 150 employees, ensuring smooth implementation, client training, and a seamless transition to service teams.
Timeline
Business Development Executive
ProTouch Staffing
04.2026 - 08.2026
Senior Business process Executive
COPART INDIA PVT
03.2025 - 09.2025
Senior Customer Service Representative
ADP INDIA PVT LTD.
09.2022 - 03.2025
Customer Service Executive
SYNCHRONY FINANCIAL
11.2020 - 08.2022
INTERMEDIATE - MEC
Sri Chaitanya Jr College
SECONDARY SCHOOL CERTIFICATE -
Ravindra Bharathi High School