Akhil Babu Yadav Thatha
Technical Writer
Hyderabad
Summary
Experienced Technical writer with a strong history of creating engaging and informative content across various industries for more than 3 years. Proficient in generating clear, concise, and compelling content for websites, blogs, emails, and marketing materials. Skilled at thorough research and skilled at following brand guidelines and style standards. Excels in using storytelling techniques to engage audiences and achieve desired results. Demonstrates excellent written and verbal communication skills, as well as a sharp attention to detail. Passionate about crafting impactful content that connects with target audiences.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Technical Writer Analyst
HSBC
7 2022 - Current
- Produced clear, concise, and informative content for diverse banking products and services, including user guides, FAQs, learning modules, and online help documentation.
- Collaborated with product managers, developers, and subject matter experts to gather accurate information, ensuring alignment with content requirements.
- Contributed actively to Agile ceremonies such as daily stand[1]ups, sprint planning, and retrospectives, facilitating adaptability to evolving priorities and requirements.
- Employed Adobe RoboHelp for efficient authoring, editing, and management of content, ensuring uniformity across various channels and formats.
- Focused on developing user-centric content to enhance ease of comprehension and navigation, thereby improving the overall customer experience.
- Conducted comprehensive reviews and testing of content to ensure high quality, accuracy, and resolve any identified issues or gaps.
- Regularly updated and maintained documentation to reflect changes in products, features, or processes, ensuring ongoing relevance and accuracy of content.
- Stayed abreast of industry trends, best practices, and new technologies related to content writing and documentation to drive continuous improvement and innovation.
Account Management
Sutherland
02.2021 - 07.2022
- Researched health insurance policies, regulations, and industry best practices to ensure accurate and compliant content creation
- Edited and proofread content to guarantee clarity, accuracy, and consistency, aligning with brand guidelines and regulatory requirements
- Utilized Adobe tools for efficient content authoring, editing, and management, ensuring streamlined workflows, version control, and collaboration among stakeholders
- Conducted thorough reviews and testing of content to ensure adherence to health insurance regulations and industry standards
- Ensured compliance with health insurance regulations, privacy laws (e.g., HIPAA), and industry standards in content creation and distribution, leveraging Adobe tools for effective compliance monitoring
- Stayed abreast of health insurance industry trends, regulatory changes, and Adobe Framework updates, continuously enhancing content quality and relevance through ongoing professional development.
Customer Support Executive
Amazon
07.2020 - 01.2021
- Provide exceptional customer service to Amazon customers via multiple channels, including phone, email, chat, or and social media, addressing inquiries, resolving issues, and ensuring a positive customer experience
- Assist customers with order placement, tracking, cancellations, returns, refunds, and product inquiries, demonstrating comprehensive knowledge of Amazon's products, services, and policies
- Troubleshoot technical issues related to Amazon's website, mobile app, and digital services, guiding them through troubleshooting steps and escalating complex technical issues to specialized teams when necessary
- Collaborate with cross-functional teams, including logistics, fulfillment, and technical support, to resolve customer issues efficiently and ensure seamless order fulfillment and delivery processes.
Technical Support Associate
Knoah Solutions (24/7 Intouch)
01.2019 - 02.2020
- Provide expert technical support to customers experiencing issues with Google Nest products, including smart thermostats, cameras, doorbells, speakers, and other connected home devices
- Diagnose and troubleshoot technical issues related to Google Nest products, utilizing knowledge of product specifications, features, and compatibility requirements to identify root causes and provide effective solutions
- Guide customers through step-by-step troubleshooting processes via phone, email, chat, and remote support tools, ensuring clear communication and understanding of technical concepts and instructions
- Collaborate with cross-functional teams, including product engineering, software development, and quality assurance, to escalate complex technical issues, identify product defects or software bugs, and facilitate resolution and bug fixes.
Education
B.Tech/B.E. - Mechanical Engineering
Aurora's Technological And Research Institute
Hyderabad, India 04.2001 - 04.2017
Skills
Power BI
Excel
Written Communication
Adobe Technical Communication Suite
Adobe Robo Help
Adobe Framemaker
DITA
Content management system
Executive
MS Office Word
Technical Skills
SQL Server
Timeline
Account Management
Sutherland
02.2021 - 07.2022
Customer Support Executive
Amazon
07.2020 - 01.2021
Technical Support Associate
Knoah Solutions (24/7 Intouch)
01.2019 - 02.2020
B.Tech/B.E. - Mechanical Engineering
Aurora's Technological And Research Institute
04.2001 - 04.2017
Technical Writer Analyst
HSBC
7 2022 - Current
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