Sylvester Stallin F
Bengaluru
Summary
Quality Associate with experience in performance auditing and service improvement at Ditto Insurance. Skilled in evaluating customer interactions, providing feedback, and ensuring SOP compliance. Proficient in CRM tools and Google Workspace. Completed a 3-month internship at G7 Teleservices Ltd as a Client Support Executive under the CosmicEye process, with a successful project submission.
Overview
1
1
year of professional experience
Work History
Quality Associate
Ditto Insurance
06.2024 - 05.2025
As a Quality Associate, I monitored and evaluated the performance of customer service advisors to ensure adherence to company standards and procedures. My primary area of work was auditing customer interactions across various channels, identifying errors, and highlighting areas for improvement to drive overall service excellence.
Education
Bachelor's of Commerce - General
St. Joseph's University
Bengaluru, India05-2024
Skills
- Performance Auditing
- Error Analysis & Correction
- Adherence to SOPs & KPIs
- Constructive Feedback Delivery
- Communication & Interpersonal Skills
- Reporting & Documentation
- CRM Systems
- Google Workspace Tools (Sheets, Docs, Slides)
- Problem Solving
- Critical Thinking
- Adaptability
Additional Information
Successfully completed a 3-month internship at G7 Teleservices Ltd as a Client Support Executive under the CosmicEye process, culminating in a project submission and final report.
Languages
Hindi
Upper intermediate (B2)
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Quality Associate
Ditto Insurance
06.2024 - 05.2025
Bachelor's of Commerce - General
St. Joseph's University
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