Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syed Abbas Jaffery

Hyderabad

Summary

Results-driven Analyst with a proven track record at Dell, adept at streamlining audit processes and enhancing compliance. Leveraging analytical thinking and attention to detail, I fostered strong client relationships and mentored junior auditors, significantly improving team performance and client satisfaction. Skilled in MS Excel and committed to achieving high-quality outcomes.

Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Analyst

Dell
04.2022 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Communicated with auditing staff to obtain necessary information for audits.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.

Specialist

Dell
03.2020 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Customer Service Executive

Dell
10.2017 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Customer Service Associate

Amazon
02.2017 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Floor Supervisor

ADNTS
10.2014 - 01.2016
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.

Education

B.com -

Calorx Teacher’s University
Ahmedabad, India
03-2018

High School Diploma -

NIOS
HYDERABAD
03-2014

No Degree - SSC

Indo English High School
Hyderabad
04-2008

Skills

  • Microsoft office
  • MS Excel
  • Time management
  • Attention to detail
  • Critical thinking
  • Information gathering
  • Decision-making
  • Process improvements
  • Issue identification
  • Audit support
  • Deadline adherence

Timeline

Analyst

Dell
04.2022 - Current

Specialist

Dell
03.2020 - Current

Customer Service Executive

Dell
10.2017 - Current

Customer Service Associate

Amazon
02.2017 - 08.2017

Floor Supervisor

ADNTS
10.2014 - 01.2016

B.com -

Calorx Teacher’s University

High School Diploma -

NIOS

No Degree - SSC

Indo English High School
Syed Abbas Jaffery