Syeda Ruhina Anjum

• Provide process training and refreshers to new hires.
• Provide complete assistance to new employees with the mock calls, and assist them until they graduate and are eligible to go on the floor.
• Conduct mock calls, and clear doubts when and wherever necessary.
• Provide real-time assistance and appropriate solutions to new hires and associates with process knowledge, and ensure they receive the correct resolution.
• Responsible for keeping records of the performance of the new hires assigned to the batch.
• Responsible for responding to incoming calls from customers, providing information, and handling complaints regarding Amazon products and services.
• Perform outbound calls to the customer, and follow up on the issue related to product delivery.
• Responsible for keeping records of customer interactions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit, and follow up to ensure resolution.

• Responsible for performing manual annotations on DSA-PH, EG tasks, PCC, and Mask.
• Reviewer for the manual annotations on DSA-PH.
• Acting as a team representative for a group of team members.
• Responsible for discussions on the performance matrix with the team.
• SPOC for the process updates and team attendance.
• Responsible for production in shopping inquiries, and authentication inquiries in Just Walk Out technology.

• Responsible for responding to incoming calls from customers, providing information, and handling complaints regarding Amazon products and services.
• Perform outbound calls to the customer, and follow up on the issue related to product delivery.
• Responsible for keeping records of customer interactions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit, and follow up to ensure resolution.

NA Chats Roles and Responsibilities:

• Responsible for communicating with Amazon customers through Live Chat, responding to their questions, issues, and taking appropriate action as per SOP.
• Responsible for keeping records and documenting the actions taken on the chats.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit, and follow up to ensure resolution.

• Class teacher for 3rd grade, and specialized in English and Science.
• Actively served on a variety of school committees and task forces focused on curriculum development, textbook review, fundraising, and anti-bullying efforts.
• To ensure that the night audit is processed successfully.
• Developed innovative approaches that were repeatedly held up as the model standard for meeting district goals in areas including technology integration across the curriculum, experiential learning, literacy, and diversity.