SYED SIRAJUDDIN
4-239/A PREM NAGAR NEWHAFEEZPET STREET NO -11 HYDERABAD TELANGANA
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Unit Manager
CALIBEHR BUSINESS SUPPORT SERVICE PVT LTD – (SBI CARDS)
04.2021 - 10.2023
- Manage TC wise productivity and monitoring low performers and brief them to increase productivity
- Working on DRR numbers with team leaders and achieve as per MTD targets
- Keep tracking on FTD and MTD reports to close as per required numbers to be done before month end
- Encourage team to earn incentives by closing big numbers
- Closely monitoring on low performers and train them to get numbers as per DRR
- Flash reports on a daily basis of individual performances to increase numbers and keep team in active mode
- Keep tracking on attrition and retain them by showing positive thoughts against company
- Working on negative cases of CV and reopen them to increase approval rate.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed and motivated employees to be productive and engaged in work.
- Take haddle meeting as per DRR to achive MTD numbers
- Daily brief on FTD and MTD Approval rate and productivity..
Team Leader
SHOPX
11.2018 - 04.2021
- Monitering productivity of FOS
- Keep tracking data weekly and MTD performances
- Conduct activities to encourage employees
- Handle online complaints and resolve them as per TAT
- Keep checking negative and deactivated numbers and resolve as per verification remarks
- Assists in coordinating the tracking and resolution of defects using the defect management process
- Assist in supervising production personnel
- Provide guidance, assistance, and training
- Assist in determining daily workflow
- Assist in supervising laboratory personnel
- Provide guidance and assistance to lower-level FOS
- Assist in determining daily workflow
- Assist with developing standards for workplace organization
- Constant and regular review of processes and performance with focus on improving team competency / performance rating
- Opening, closing, and amending accounts under IO Reconciliations ownership according to set timeframes
- Providing coverage to the rest of the Managed Funds teams during staff absence and peak volume periods
- Ensure accurate trade processing, review, and reporting in accordance with the established work practices and procedures of the Transfer Agency Group
- Dedication according to work to complete in time and panchual.
Teamleader
MAS CALLNET INDIA PRIVATE LIMITED
12.2013 - 11.2018
- Manage to allocate data to sales officers on a daily basis
- Keep tracking hourly report on productivity of sales officers
- Conduct Gate meetings with sales officers to improve numbers and sales
- Assists MTD reports and work on to increase productivity
- Manage team access analysts, including task management, operational effectiveness, performance management, and people development
- Perform Workforce Management duties - schedule management, leave management, report management, compliance management, and training logistics
- Responsible for the completion of performance reviews for direct reports in conjunction with Operations Shared Service Manager input
- To proactively manage personal development, in order to increase performance levels and provide opportunities for career development
- Providing coverage to the rest of the Managed Funds teams during staff absence
- Assists, develops, and identifies areas for continuous improvement
- Building of monthly reports to communicate portfolio status including key issues and achievements.
Education
Vivekananda Degree College, 0U
Kukatpally, Hyderabad2013
Aadarsh Junior College
Ameerpet, Hyderabad2009
Bharathiya Vidyalaya
2005
Skills
- Sales Operation
- Business Planning
- National Account Management
- Sales Team Training
- Sales Reporting
- Lead Generation
Ability To Learn
Ability to learn new concepts together with excellent interpersonal skills. Hardworking nature, Self Confidence & analytical thinking
Languages
ENGLISH
HINDI
TELUGU
Communication Skills
Good communication skills
Personal Information
- Nationality: INDIAN
- Marital Status: MARRIED
Additional Information
Hear by i declare details provided above are true as per my knowledge and only to give brief idea over me and hope i will be given a chance to prove my skills set in a successful environment..
Timeline
Unit Manager
CALIBEHR BUSINESS SUPPORT SERVICE PVT LTD – (SBI CARDS)
04.2021 - 10.2023
Team Leader
SHOPX
11.2018 - 04.2021
Teamleader
MAS CALLNET INDIA PRIVATE LIMITED
12.2013 - 11.2018
Vivekananda Degree College, 0U
Aadarsh Junior College
Bharathiya Vidyalaya
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