Syed Fasiullah

Results-oriented housekeeping and operations manager with over 15 years of experience leading high-performing teams and consistently delivering exceptional results.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Housekeeping professional with solid track record in managing cleaning operations and improving service standards. Known for fostering collaborative environments and delivering consistent results. Highly adaptable and reliable, with skills in team leadership and quality control.

• Accor All Safe Certification
• Bureau Veritas - Hygiene Excellence & Safety Certification
• ERT (Emergency Response Team) & First Aid

• Nationality: Indian
• Marital Status: Married

• Best Team of the Year 2021-2022-2023 (Sofitel Bahrain)
• Departmental Competition Winner of the Year 2020, 2021, 2022, 2023, 2024 (Sofitel Bahrain)
• Manager of the Year 2021 (Sofitel Bahrain)

• I love and live my brand
• Keys of Luxury Experience
• Living A Brand Experience
• Keeping the Basics Right
• Enabling Excellence
• Departmental Trainer
• On-the-Job Training
• The ART of Elevating Guest Experience - The Front Desk Upsell Edge (Signature Worldwide)
• Guest Recognition Training
• Supervisory Skills Training
• APACHE Safety & CRISIS Management

• Director of Housekeeping, Sofitel Bahrain Zallaq Thalassa Sea & Spa, Zallaq, Bahrain, 01/01/23, 12/31/24, Implemented a new cleaning schedule and quality control program, resulting in a 20% improvement in overall cleanliness ratings from guest feedback., Successfully reduced housekeeping department expenses by 15% through efficient resource allocation and vendor negotiations, while maintaining high service standards., Led a team training initiative that results in a 25% decrease in guest complaints related to cleanliness and room maintenance., Implemented eco-friendly cleaning practices and products leading to a 30% reduction in the hotel's environmental footprint and receiving recognition for sustainability efforts., Developed and implemented a room inspection checklist that improved room turnaround time by 20% and ensured consistent quality standards across all guest accommodation., Received the 'Best Department Award' for two consecutive years based on guest satisfaction scores, staff performance, and departmental efficiency., Recipient of the prestigious ‘Best Talented Team’ and ‘Creative Performance’ awards for seven consecutive years (2017-2024) at the annual departmental competition., Organize, supervise, and coordinate the work of housekeeping personnel on a day-to-day basis., Ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for hotel guests., Supervise the discipline and conduct of the staff., Assure proper communication within the department by conducting regular meetings with all personnel., Hire new employees, warn employees when policies are violated, and discharge employees when necessary., Counsel employees on various duties and on work-related issues., Motivate the staff and keep their morale high., Establish and maintain standard operating procedures for cleaning, and initiate new procedures to increase the efficiency of staff and product use., Search constantly for and test new techniques and products., Maintain an inventory of the furniture, linen, and movable equipment in the rooms and related premises and ensure they are regularly checked., Organize maintenance and repair of guestrooms., Ensure the provision of proper uniforms for the hotel staff., Ensure observance of hygiene and safety precautions., Offer suggestions to the human resource department concerning selection recruitment, replacement, duty alterations, up-gradation, and so on., Evaluate employees in order to upgrade them when openings arise., Organize and supervise on-the-job and off-the-job training of staff., Liaise between the maintenance and housekeeping departments., Inspect and approve all supply requisitions for the housekeeping department, and maintain par stock, inventory control, and cost-control procedures for all materials., Maintain a time logbook for all employees within the department., Be responsible for the redecoration and refurbishing of rooms, lobbies, restaurants, and so on.
• Housekeeping Manager, Sofitel Bahrain Zallaq Thalassa Sea & Spa, Zallaq, Bahrain, 01/01/16, 12/31/22, Ensure smooth workflow by overseeing team of housekeeping staff through busy years of F1/Indian Weddings, GCC delegations, corporate events, and groups., Reduced 20% training cost by formulating instructional booklet for new members of housekeeping staff., Lessened supplies misuse and loss by 90% via implementation of systematized solid supplies inventory system., Saved 33% on cleaning supplies by suggesting cheaper alternatives to expensive brands., Minimized 88% absenteeism by developing strict housekeeping schedules., Implemented new cleaning/sanitizing techniques, resulting in increasing productivity of 60-person team by 25%., Received appreciation certificate awarded by management five times between 2018-2023., Achieved Manager of the Year twice for successfully supervising housekeeping team during busy year of F1/Indian Weddings/GCC delegations and corporate events.
• Assistant Housekeeping Manager, Sofitel Bahrain Zallaq Thalassa Sea & Spa, Zallaq, Bahrain, 01/01/12, 12/31/16
• Assistant Executive Housekeeper, The Address Hotel, Dubai, UAE, 01/01/09, 12/31/12
• Housekeeping Senior Supervisor / Departmental Trainer, Al Bustan Rotana Hotel, Dubai, UAE, 01/01/07, 12/31/09
• Housekeeping Coordinator, Al Bustan Rotana Hotel, Dubai, UAE, 01/01/06, 12/31/07

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of [Number] in the development of [Project name].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] through effectively helping with [Task].
• Supervised team of [Number] staff members.

cricket

watching documentaries

organizing events and special occasions