Swetha Jalagani
Capacity Manager
Hyderabad
Summary
Strong expertise in injury prevention, rehabilitation, and performance enhancement. Excellent communication skills, attention to detail, and commitment to providing quality care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (Analyst Quality Assurance ) position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Capacity Manager
Analyst
09.2021 - Current
- As a capacity manager, Am in charge of managing monthly SLA target and have strong power BI abilities
- Each month, created capacity client power Bi dashboards.
- Identified opportunities for process improvements, leading to better utilization of available resources within the organization.
- Implemented proactive measures to prevent capacity-related issues, ensuring uninterrupted service delivery.
- Increased operational efficiency through the development of automated capacity management tools and processes.
Analyst Quality Assurance
DXC Technology
09.2021 - Current
- Projects – SQL , Database , Unix and Linux
- Certifications – AZ900, Oracle , ITILV4 , AI , AWS Glacier
Education
MBA/PGDM - HR/Industrial Relations
JNTU College of Engineering Hyderabad
Hyderabad 09.2023 - Current
Bachelor of Science - Computers
Pragathi College OU University
Hyderabad, India 07.2018 - 06.2021
12th -
Sri Chaitanya College (MPC)
Hyderabad 06.2016 - 04.2018
10th -
Sharada High School
Hyderabad 04.2015 - 04.2016
Skills
Power Bi
Excel
Dynatrace
Cloud (AZ 900, AZ 104, AZ,700)
Excellent communication skills
Ability to collaborate effectively
Capacity Planning
Data Analytics
Demand forecasting
MS Excel
Audit reporting
Certification
Azure 900
Accomplishments
I have received Delivery Excellence Award And Q4 Champ Awards
Timeline
MBA/PGDM - HR/Industrial Relations
JNTU College of Engineering Hyderabad
09.2023 - Current
Capacity Manager
Analyst
09.2021 - Current
Analyst Quality Assurance
DXC Technology
09.2021 - Current
Bachelor of Science - Computers
Pragathi College OU University
07.2018 - 06.2021
12th -
Sri Chaitanya College (MPC)
06.2016 - 04.2018
10th -
Sharada High School
04.2015 - 04.2016
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