Sweta Hegde

Product Manager – Classbuddy

Royal Cyber (Remote) | Feb 2021 – Present

• Spearheading Classbuddy, a classroom AI platform that helps professors—and doesn’t give IT a headache. Classbuddy automates repetitive student questions using actual LMS content (Canvas, Blackboard), giving instructors back their time—without compromising control or academic integrity.
• No-code setup
• Customizable by faculty
• Central IT retains full oversight.
• Own and manage the full product lifecycle: from vision and strategy to execution and delivery.
• Partner closely with universities and institutions to ensure Classbuddy fits diverse educational needs.
• Lead a multidisciplinary team across development, QA, UX, and support functions.
• Collaborate with faculty and IT teams to define configurations that balance usability and governance.
• Drive client demos, pre-sales consultations, onboarding, and ongoing product adoption.
• Prioritize features based on user feedback and market trends, maintaining a clear, evolving roadmap.
• Work hand-in-hand with sales and marketing teams to support growth strategy.
• Managed product road map that identified customer needs and aligned with the company's overall business strategy
• Acted as a liaison between the development team and stakeholders to ensure product requirements are understood and met
• Collaborated with stakeholders to define product requirements and prioritize features
• Led a team of developers to ensure product features are delivered on time and meet quality standards
• Performed reviews, walk throughs, and helped the team with the business understanding based on experience with the technology required to document business analysis artifacts, such as process flow diagrams, data modeling tools, and query tools, designs.
• Manage the ECommerce clients of the company in terms of business development and online store development.
• Handled the business networking.
• Coordinated between the stakeholders and identified potential consumer markets. Performed Gap Analysis for the team and ensured that the project goals are met. Collaborated with the leadership and the offshore team to prioritize features on the product backlog.
• Delivered 4 Product and features successfully to Production.
• Worked as Senior Business Analyst for JSW Steel Ecommerce website from product development to launch.

• Worked as Senior BA for Salesforce integration with B2B.
• Worked on commerce cloud, Sales cloud to integrate with B2B and B2C.
• Worked on preparing the Wire frames and blueprint for tech team.
• Involved in sprint planning and grooming with QA and Tech team.
• Worked with stakeholders and Product team for End to End implementation and Testing.
• Involved in preparing demo after every sprint with leadership team.

• Work closely with counterparts in Product Management to align on the vision, program backlog, and road map.
• Acting as stakeholder of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations.
• Being the voice of the customer and providing a business perspective on value during day-to-day development.
• Drive and own backlog grooming and management, prioritize the iteration and drive acceptance testing and delivery of iteration.
• Take responsibility for the development of ongoing enhancements, create, and prioritize user stories with the agile teams.
• Ability to map business requirements to functional requirements and identify the OOB functionalities versus the customization required for the application to fulfill business requirements.
• Thorough understanding of the Hybris ECommerce platform, configurations to best meet client’s needs.
• Analysis of requirements given by client and prepared understanding document.
• Walk through clients with scenarios prepared by the QA team for the product.
• Preparation of Traceability document to ensure our team covered all the possible scenarios.
• Arranged brainstorming session for QA and developers to make them understand the product very well.
• Also, participated in QA activities to ensure the product quality.
• Validated E2E execution results and shared with client.
• Validated HAC Hybris Administrative console.
• HMC Hybris Management Console.
• Prepared document to validate Product Cockpit, CMS Cockpit.
• Worked on Content Management System to validate Banner Images for the site.

Ecommerce Analyst for SAP Hybris including all Backoffice Cockpits.

• Used document analysis, user case scenarios and surveys to understand the business requirements and used the organizational templates to develop them.
• Prepared requirement artifacts such as Business Requirements Document (BRD) and Functional Requirement Document (FRD).
• Maintained documentation in Confluence regarding feature by providing all details including all impacts on third parties, CRM, ERP.
• Provided various solutions to business team related to current trends in Ecommerce.
• Worked under pressure to meet fast tracked requirements.
• Synced with Team to describe client requirements.
• Based written stories of client requirements and monitor them.