Swati Madabhushi

Dynamic and results-driven leader with over a decade of experience in HR, PMO, and account management, specializing in strategic HR management, project management, and operations leadership across BFSI, Pharma, and IT industries. Renowned for enhancing workforce performance, steering organizational change, and nurturing excellence. Adept at aligning strategies with business objectives with strategic initiatives, driving growth, fostering employee engagement, and ensuring seamless project execution.

• Head T&M Sales, Cambridge Technologies Enterprises Limited, Hyderabad, India, 08/01/24, Present, Spear-headed sales initiatives for Time and Material (T&M) services, achieving revenue growth through strategic client acquisitions and retention., Developed tailored sales strategies for the T&M model, ensuring alignment with business objectives., Managed and expanded the client portfolio, focusing on long-term relationships and consistent service delivery., Collaborated with project management teams to optimize client satisfaction and meet expectations., Analyzed market trends and competitor offerings to maintain a competitive edge., Provided sales forecasts and performance reports to senior management., Mentored and coached the sales team, fostering a high-performance culture.
• Resource Management, Requirement Review: Thorough analysis and confirmation of resource needs, ensuring accuracy and alignment with project demands., Resource Planning: Assessed current inventory, initiated procurement, and allocated resources effectively for project success., Scheduling: Developed resource delivery schedules, coordinating with internal teams and clients for timely execution., Monitoring: Tracked progress, addressed issues promptly, and maintained accurate records of resource allocations., Continuous Improvement: Evaluated and improved resource management processes, applying lessons learned for future projects.
• Invoicing and Accounts Receivable, Invoice Management: Generated accurate invoices, coordinated with the Accounts team, and ensured timely distribution to clients., Payment Collection: Monitored and processed incoming payments, reconciling accounts and addressing discrepancies., Customer Communication: Handled inquiries, sent payment reminders, and managed debt collection efforts., Financial Reporting: Prepared AR reports, analyzed data, and ensured compliance with financial regulations., Process Improvement: Implemented best practices to streamline AR operations and enhance collection efficiency.
• Head PMO - ASEAN, Cambridge Technologies Enterprises Limited, Hyderabad, India, 07/01/23, 07/01/24, Directed the Project Management Office (PMO) for the Asia region, ensuring project alignment with strategic goals, effective resource allocation, and adherence to project management frameworks., Developed and enforced standardized project management methodologies, enhancing consistency and efficiency across all projects., Oversaw project portfolios, managed risks, and monitored performance to ensure successful outcomes within scope, time, and budget., Collaborated with cross-functional teams and regional leaders to prioritize projects, optimize resource use, and drive the adoption of project management tools and technologies., Provided leadership and support to project managers, improving project management practices and reporting on portfolio performance to senior management., Managed resource planning, allocation, and scheduling, addressing client issues promptly and continuously improving resource management processes., Ensured governance and compliance, facilitated communication between teams, and supported change management initiatives., Actively involved in invoicing and accounts receivable, ensuring accuracy, compliance, and efficient billing processes.
• Associate Director PMO, Machint Solutions Private Limited, Hyderabad, India, 03/01/22, 10/01/22, Led the Project Management Office (PMO), overseeing project planning, execution, and governance to ensure timely and budget-compliant delivery., Formulated and implemented PMO policies, procedures, and standards for consistent project management practices., Managed the project portfolio, aligning projects with strategic goals and ensuring successful outcomes., Facilitated communication and collaboration between project teams, stakeholders, and senior management, promoting transparency and alignment., Provided leadership to project managers, fostering continuous improvement and excellence., Monitored project performance, addressing risks and issues proactively., Integrated project management tools and technologies to enhance efficiency and visibility., Managed client timesheet submissions, including template creation, data entry, invoice preparation, and resolution of discrepancies, ensuring confidentiality, accuracy, and compliance.
• General Manager, CT Software Solutions SDN BHD, Hyderabad, India, 2020, 2021, Directed all operations across sales, marketing, project management, and service delivery to meet business goals., Developed and executed strategies for growth, profitability, and market expansion., Managed key client relationships to ensure high-quality service and satisfaction., Led cross-functional teams in strategic initiatives, aligning with business objectives., Oversaw financial management, including budgeting, forecasting, and reporting for profitability., Implemented processes to optimize efficiency, reduce costs, and enhance service delivery., Represented the company in negotiations, securing favorable agreements and partnerships.
• General Manager HR & Operations, Callfree Infotainment Private Limited, Hyderabad, India, 07/01/16, 05/01/20, Led the HR and Operations functions, ensuring alignment with business goals and delivering operational excellence., Managed the recruitment, selection, and onboarding processes, ensuring the acquisition of top talent aligned with company culture and values., Developed and implemented HR policies and programs, including performance management, employee engagement, and training and development., Oversaw the day-to-day operations of the company, including office management, vendor relations, and facility maintenance., Collaborated with senior management to develop and execute operational strategies that supported business growth and sustainability., Managed employee relations, including conflict resolution, grievance handling, and disciplinary actions, ensuring a positive work environment., Implemented process improvements to enhance operational efficiency, reduce costs, and improve service delivery.
• Director - HR & Operations, Iprotecs, Hyderabad, India, 2015, 2016, Directed HR and Operations functions, aligning with business strategies to drive growth and efficiency., Developed and executed HR strategies for talent acquisition, performance management, and employee development., Managed overall company operations, ensuring smooth department functions and compliance with legal requirements., Implemented policies for process optimization, cost reduction, and resource management., Collaborated with senior leadership on organizational change and strategic initiatives., Provided leadership to HR and Operations teams, fostering a culture of collaboration and continuous improvement., Developed operational plans, allocated resources, and optimized processes to enhance efficiency and effectiveness., Oversaw resource management, including human, material, and financial resources., Managed supply chain, quality assurance, customer service, and technology integration., Ensured health, safety, and environmental compliance, as well as financial and risk management., Facilitated internal and external communication, crisis management, and performance evaluation.
• Manager - HR, Tresbu Technologies Private Limited, Bangalore, India, 02/01/13, 01/01/15, Led the HR department, overseeing recruitment, employee relations, performance management, and talent development., Developed and executed HR strategies aligned with business objectives, driving organizational growth and employee satisfaction., Managed the entire recruitment life cycle, from workforce planning to candidate selection and onboarding., Designed and implemented employee retention strategies, including career development plans, recognition programs, and succession planning., Provided leadership coaching and development support to managers and team leaders, fostering a culture of continuous improvement., Monitored HR metrics, such as turnover rates, employee satisfaction, and training effectiveness, to inform decision-making., Collaborated with senior management to develop compensation and benefits structures, ensuring market competitiveness., Led initiatives to enhance workplace diversity and inclusion, promoting a culture of respect and equality.
• Assistant Manager - HR & Admin, Centramed, Hyderabad, India, 05/01/11, 01/01/13, Supervised recruitment, developed HR policies, and managed employee relations., Coordinated training programs and ensured compliance with labor laws.
• HR Executive, Bodhtree Consulting Limited, Hyderabad, India, 09/01/08, 03/01/11, Assisted in recruitment, onboarding, and employee records management., Supported HR engagement programs and training sessions.