Swarup Kumar Patnaik
Hyderabad
Summary
Results-driven Key Account Management professional with 4+ years in logistics digitization and automation within cement and manufacturing sectors. Expertise in managing automated workflows, including order management and en-route operations. Proven track record in collaborating with cross-functional teams to enhance operational efficiency and meet service level agreements, prioritizing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Autoplant Systems India Pvt Ltd
12.2021 - Current
- Achieved customer satisfaction by managing strategic enterprise accounts for UltraTech Cement.
- Ensured solution adoption and SLA compliance as primary customer contact.
- Identified improvement opportunities by analyzing hardware uptime and operational KPIs.
- Facilitated business requirement gathering and managed change requests in Salesforce.
- Drove end-to-end change requests, resulting in 15-20% revenue growth across accounts.
- Coordinated issue resolution and feature requests using JIRA for effective ticket management.
Sales & Distribution Representative
Prudent Corporate Ltd.
02.2021 - 05.2021
- Achieved sales growth by fostering strong relationships with channel partners.
- Developed mutual fund expertise aligned with client investment objectives.
- Educated partners on mutual fund features and compliance guidelines.
- Monitored SIP registrations to enhance partner performance and sales analysis.
- Collaborated with teams for streamlined partner onboarding and operational processes.
Education
MBA - Marketing And Operation Management
ICFAI Business School
Hyderabad02-2022
B.Tech - Mechanical Engineering
ITER, SOA University
Bhubaneswar05-2019
12th - Science
Kendriya Vidyalaya No.1
Bhubaneswar05-2015
Skills
- Strong learner with the ability to adopt emerging technologies to drive customer value and product adoption
- Analytical problem-solver skilled in identifying root causes and delivering effective, scalable solutions
- Proven ability to prioritize tasks, manage timelines, and deliver outcomes aligned with business and customer requirements
- Expertise in process mapping, requirement gathering, documentation, and data analysis across order planning, execution, ticketing, and SLA/TAT metrics
- Consistent in meeting deadlines and delivering high-quality solutions that enhance customer satisfaction and retention
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Timeline
Key Account Manager
Autoplant Systems India Pvt Ltd
12.2021 - Current
Sales & Distribution Representative
Prudent Corporate Ltd.
02.2021 - 05.2021
B.Tech - Mechanical Engineering
ITER, SOA University
12th - Science
Kendriya Vidyalaya No.1
MBA - Marketing And Operation Management
ICFAI Business School