Sushmitha Badanpally
Hyderabad
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. I am a highly motivated and passionate developer with a strong focus on building quality products and solving complex problems.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Wipro
01.2022 - 11.2024
- Monitored and removed inappropriate content, enhancing the platform's user experience effectively.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Understand and remain updated on changing client policies and guidelines
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Digital Interaction Specialist
24/7 Customer Private Limited
11.2020 - 09.2021
- Resolved service user requests within target timeframes
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Addressed customer service enquires quickly and accurately
- Assisted customers with product-related questions, feedback and complaints
Customer Care Executive
Q Conneqt Business Solutions
03.2020 - 10.2020
- Handled and quickly resolved customer issues regarding product sales and customer service problems
- Increased customer satisfaction by offering friendly, helpful and informative customer service
- Guided callers through troubleshooting, navigating company site and using products or services
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions
Education
Bachelor of Science - Computer Science
Indur Institute of Engineering And Technology
Siddipet, India 04.2001 -
Intermediate - MPC
Masterminds Junior College
Siddipet, TGSSC - undefined
Celestial High School
Siddipet, TGSkills
- Strong Analytical skills
- Customer Service skills
- Administrative support
- Relationship building
- Flexible and adaptable
- Time management
- Problem solving skills
Disclaimer
I hereby declare that the above written particulars are best of my knowledge and belief.
Timeline
Senior Associate
Wipro
01.2022 - 11.2024
Digital Interaction Specialist
24/7 Customer Private Limited
11.2020 - 09.2021
Customer Care Executive
Q Conneqt Business Solutions
03.2020 - 10.2020
Bachelor of Science - Computer Science
Indur Institute of Engineering And Technology
04.2001 -
SSC - undefined
Celestial High School
Intermediate - MPC
Masterminds Junior College
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