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Knowledgeable [Job Title] offers [Number] years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.

Accomplished Technical Delivery/Program Manager & Business Analyst with over 14 years of IT experience in delivering complex, enterprise-grade IT solutions across various industries such as estate management, banking, telecom, healthcare, insurance, and retail. Proficient in both waterfall and agile methodologies, successfully executed end-to-end project lifecycles. Led ServiceNow implementations and integrations for Gates Family Office (GFO), streamlining workflows and enhancing IT service delivery through the use of business analytics to drive actionable insights and optimize operational efficiency. Proven track record of leading AI/ML Big Data Analytics programs for IQVIA, transforming healthcare data into valuable business outcomes. Certified in CSM, PSM I, and SAFe POPM. Passionate about fostering Agile transformations and consistently exceeding delivery goals by aligning cross-functional teams. Spearheaded the Oracle On-Premise to AWS Database Migration for a global telecom client to improve scalability, performance, and cost-efficiency. Keen ability to balance project scope, complexity, risk, and business value. Quickly identify dependencies and trade-offs to deliver high-quality, business-aligned solutions on time and within budget. Extensive domain expertise in banking & financial services (retail banking, credit cards). Notable contributions to HSBC and Webster Bank. Valuable experience in healthcare, telecom, insurance, and retail sectors.

Adept Service Delivery Manager with a proven track record at Health Care Service Corporation/Emblem, leveraging expertise in Oracle EBS and SQL to drive healthcare EDI solutions and operational efficiencies. Skilled in managing global teams to exceed project deliverables, demonstrating exceptional leadership and technical acumen. Achieved significant process automation, enhancing client satisfaction and team productivity.

SOM is a highly experienced IT professional with a proven track record in project management, service management, service delivery, solution architecture, and development. Currently serving as the Principal Service Delivery Director/AMS Lead/QA Lead for the Healthcare and Education domain at NCS (SingTel Group), SOM is responsible for successfully delivering large-scale national projects and effectively managing their operations. Prior to joining NCS, SOM held the position of Senior Service Delivery Manager in the Health & Public Service Sector at Accenture, where they worked closely with major healthcare providers and government health organizations in Singapore. Renowned for running cost-effective and profitable operations with a strong focus on creating value for customers, SOM excels in conducting strategic discussions and negotiations with client stakeholders to ensure visible and significant business outcomes. In their current role, SOM's primary objective is to establish and maintain positive client relationships while ensuring that NCS fulfills its contractual obligations for Application Maintenance and Operations Support in the most cost-effective manner possible, aligning with NCS Delivery Method. With core competencies in developing strategies and solutions, cloud migration, pre-sales and deal shaping, P&L management, healthcare information technology, project management, service management and delivery, change and release management, infrastructure operations management, solution architecture, leadership and talent management, vendor management, conflict resolution, troubleshooting techniques, coordination and tracking; SOM possesses a comprehensive skill set that enables them to excel in their field.

SUSHANTH REDDY BADDAM

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