Divya Rani
Senior Associate Quality Transactional
Secunderabad,TG
Summary
Dynamic Senior Associate from WNS Global Services, excelling in team leadership and data analytics. Spearheaded cross-functional projects, enhancing operational efficiency by identifying and rectifying errors. Renowned for mentoring and fostering growth, while maintaining strong client relationships and driving process improvement. Demonstrates exceptional adaptability and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Senior Associate Transactional Quality
WNS Global Services
07.2022 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Streamlined operational efficiency by identifying errors in the production and rectified with RCA's in the Quality.
- Completed daily logs for management review.
Education
B. Com - Computers
Wesley Degree College For Womens
Secunderabad, India 04.2001 -
Skills
Team leadership
Performance monitoring
Data analytics
MS office
Problem-solving abilities
Adaptability and flexibility
Client engagement
Team collaboration
Process improvement
Accomplishments
- Achieved Recognition from the manager through effectively helping with Client intervention discussions and grasping a 100% Process knowledge in the team.
Cooking & Travelling
A passionate home cook who finds joy in experimenting with flavors, trying new recipes, and creating culinary delights. Enjoys the creative process of meal preparation and the satisfaction of sharing delicious dishes with others.
Love to go travelling to see new places and experience different cultures. When i am travelling, it is not just running around the block, that means i am on a Exploring the cities.
Timeline
Senior Associate Transactional Quality
WNS Global Services
07.2022 - Current
B. Com - Computers
Wesley Degree College For Womens
04.2001 -
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