SURESH SIDDAPPA
Bengaluru
Summary
Dynamic leader with a proven track record at Brew & Barbeque, enhancing operations and customer satisfaction. Skilled in Operations Management and Employee Relations, I've successfully led teams to exceed performance targets through strategic planning and effective communication. Achieved significant improvements in customer engagement and operational efficiency, demonstrating a strong blend of analytical and interpersonal skills.
Overview
25
25
years of professional experience
Work History
Assistant General Manager
GIGU Hospitality Pvt. Ltd
10.2019 - Current
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Operations Manager
Brew & Barbeque
01.2017 - 09.2019
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Floor Manager
Toit Micro Brewery
01.2011 - 01.2015
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Negotiated with suppliers for better pricing, resulting in cost savings without compromising quality.
Restaurant Manager
Tandoor Bar & Kitchen
01.2001 - 01.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Medical Representative
Deccan Pharma
01.2000 - 01.2001
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
Education
B.COM - Commerce
Dr. B. R. Ambedkar School of Economics University
Bengaluru, India04-1999
Pre-university Course - Commerce
Vijaya College
Bengaluru, India05-1996
SSLC - 10th
Government High School
Bengaluru, India04-1994
Skills
- Employee Relations
- Operations Management
- Customer Relationship Management (CRM)
- Business operations knowledge
Timeline
Assistant General Manager
GIGU Hospitality Pvt. Ltd
10.2019 - Current
Operations Manager
Brew & Barbeque
01.2017 - 09.2019
Floor Manager
Toit Micro Brewery
01.2011 - 01.2015
Restaurant Manager
Tandoor Bar & Kitchen
01.2001 - 01.2010
Medical Representative
Deccan Pharma
01.2000 - 01.2001
B.COM - Commerce
Dr. B. R. Ambedkar School of Economics University
Pre-university Course - Commerce
Vijaya College
SSLC - 10th
Government High School
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