SurendarKumar Baburaj
Senior Infrastructure Administrator
Chennai
Summary
Experienced Infrastructure Administrator with 10 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
VMware Administrator
Tata Consultancy Services Limited
Chennai
07.2019 - Current
- Enhanced system performance by optimizing VMware configurations and settings.
- Maintained up-to-date knowledge of industry trends, advancements in virtualization technologies, as well as pertinent regulatory requirements impacting organization''s IT infrastructure.
- Established effective monitoring and alerting strategies for early detection of potential system issues, enabling swift resolution and minimal impact on end users.
- Maintained high levels of security by implementing proper access controls and regularly reviewing system logs for potential threats.
- Use VMware Update Manager to create or edit baselines and baseline groups.
- Perform upgrades to operating systems and layered software packages (i.e.,) VDI components, Windows services, or other enterprise apps, as necessary.
- Performing backups, troubleshooting, and problem resolution for servers associated with a VMware virtual infrastructure.
- Maintain, upgrade, and implement improvements to VMware ESXi infrastructure based on project requirements.
- Assisted in evaluation, recommends negotiations, and contracts for purchases of system software products.
- Performed technical analysis, installation, maintenance, and modification of operating system software.
- Troubleshoot , resolve problems and monitors system performance while simultaneously supporting staff engaged in similar efforts.
- Windows and Linux Server Administration activities, along with troubleshooting and solving tickets that are raised on Jira.
- Handled Network Based Troubleshooting and Firewall issues as well.
- Worked on Migration Activity By enhancing On prem VMWare Servers by upgrading servers to enhanced versions of Windows or Linux servers or by migrating them to Cloud environment like AWS or Azure.
- Improved data center efficiency with comprehensive virtualization solutions using VMware technologies.
- Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
- Facilitated smooth migration of physical servers to a virtualized environment, minimizing disruption to end-users and applications.
- Increased server consolidation ratios, resulting in reduced power consumption and cost savings for the organization.
- Boosted application availability through effective monitoring and troubleshooting of VMware infrastructure issues.
Data Center Engineer
HCL Technologies
Chennai
06.2016 - 04.2019
- Enhanced security measures through installation of firewalls, intrusion detection systems, and access control mechanisms.
- Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
- Assisting issues related to VMware, Linux, or Windows-based servers (Dell/HP).
- Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
- Maintained high level of availability for mission-critical applications through proactive monitoring of system health indicators.
- Implementing network changes that are required by customer based on their requirements.
- Handling configuration changes on various platforms like Cisco, Arista, Nexus, and Juniper.
- Handling DNS changes based on requirements by customer. Troubleshooting issue related to ONS or DHCP.
- Circuit design as per customer specifications, including circuit protection, transport network selection, and inter-working across networks.
- Enhanced security measures through the installation of firewalls, intrusion detection systems, and access control mechanisms.
- Worked on FT Load balancers, WIP creation, modification, and deletion.
- Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
- Provided training and mentorship to junior engineers on best practices in data center management.
- Optimized storage infrastructure by consolidating redundant systems, resulting in reduced overhead costs.
- Reduced downtime for critical systems by designing and implementing comprehensive backup and disaster recovery plans.
- Increased network performance with regular maintenance, monitoring, and troubleshooting of data center infrastructure.
Junior Customer Service Executive
Tata Communication & Transformation Services Limit
Chennai
01.2014 - 04.2016
- Designing circuit by utilizing core capacity of Routers and L2, L3 Switches. Experience design and engineering Cisco LAN and WAN environments.
- Participating in continued development of Telecom Services policies and standards, including maintenance of team-specific documentation.
- VMware server Maintenance & Deployment.
- Configuring services between two Provider Edge Routers (PE) and Customer premises equipment (CPE) in Network within task target time to achieve SLA.
- Resolving circuit issues, as well as handling exceptions within SLA, by taking necessary actions and coordinating with stakeholders.
- Circuit design as per customer specifications, including circuit protection, transport network selection, and inter-working across networks.
- Handling Escalation on network-related queries and coordinating with Technical consultant, customer, network team.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Participated in ongoing training sessions, staying current on industry best practices and emerging trends in customer service.
- Maintained accurate records of customer interactions, ensuring timely follow-up on pending issues or requests.
- Provided personalized assistance to customers, tailoring responses to individual needs and preferences.
- Elevated overall team morale through active participation in group discussions, brainstorming sessions, and collaborative problem-solving activities.
- Fostered strong relationships with clients, leading to increased trust levels and repeat business opportunities.
- Streamlined communication channels for improved customer interactions and more efficient problem resolution.
Education
Bachelor of Science - Electronics & Communication Engineering
Vel Tech Dr.RR Dr.SR Technical University
Chennai, India 06.2009 - 06.2013
Timeline
VMware Administrator
Tata Consultancy Services Limited
07.2019 - Current
Data Center Engineer
HCL Technologies
06.2016 - 04.2019
Junior Customer Service Executive
Tata Communication & Transformation Services Limit
01.2014 - 04.2016
Bachelor of Science - Electronics & Communication Engineering
Vel Tech Dr.RR Dr.SR Technical University
06.2009 - 06.2013
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