Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Suranjan Paul

Banking Operation Associate
Hyderabad

Summary

Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Banking Operations Associate

HSBC
09.2023 - Current
  • Input and maintenance of client data in the bank's systems.
  • Continually evaluate and improve efficiency, accuracy, and quality control workflow design, inquiry responsiveness, reduction of TAT for new account set up, etc.
  • Implement regulatory changes as mandated by circulars issued by HSBC, depositories and other regulatory bodies.
  • Maintain CDD, EDD and Create ROS for the Customer.
  • Delivery in line with agreed Service Level Agreements.
  • Follow a standard operating model and governance.
  • Closing bank accounts for customers as per request.
  • Transfer funds to internal and external accounts of the customers as per requirement.
  • Resolved customers issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.

Process Developer

Genpact
07.2022 - 08.2023
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Directed content of the website by gathering information and integrating data from other departments.
  • Approved, reviewed and edited content flowing to the website.
  • Curated content across social media platforms, leveraging algorithm strategies to increase engagement.
  • Managed content distribution to online channels and social media platforms.
  • Conducted research and collaborated with subject matter experts to develop accurate content.
  • Edited and proofread content for accuracy and readability.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
  • Enhanced process efficiency by identifying bottlenecks and implementing optimization strategies.
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.

Process Associate

Genpact
10.2019 - 06.2022
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.

Education

Bachelor of Commerce - Accountancy

B. N. Mandal University
Katihar, Bihar
01.2014 - 01.2017

Skills

  • Bank Account Opening
  • Bank Account Closing
  • CDD
  • EDD
  • ROS
  • Call handling
  • Good customer service
  • Stress Management
  • Operations management
  • Team support
  • Operational efficiency
  • Verbal and written communication
  • Workload prioritization
  • Process improvements
  • Relationship building
  • Continuous improvement
  • Deadline management
  • Standard operating procedures
  • Procedure development
  • Issue researching and resolution
  • Process enhancements and revisions
  • Time management
  • Problem-solving abilities
  • Effective communication
  • Teamwork and collaboration
  • Decision-making
  • Team collaboration
  • Problem-solving
  • Multitasking Abilities
  • Attention to detail
  • Adaptability
  • Excellent communication
  • Task prioritization
  • Active listening
  • Team building
  • Organizational skills
  • Mail handling
  • Professionalism

Accomplishments

  • Got 2 Bronze Awards for best employee of the month.
  • Got rank 1 for 7 times in Customer Support Experience.

Timeline

Banking Operations Associate

HSBC
09.2023 - Current

Process Developer

Genpact
07.2022 - 08.2023

Process Associate

Genpact
10.2019 - 06.2022

Bachelor of Commerce - Accountancy

B. N. Mandal University
01.2014 - 01.2017

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Suranjan PaulBanking Operation Associate