Overview
Work History
Education
Skills
Certification
Leadership Experience
Timeline
Generic

SUPRIYA MANTENA

Hyderabad

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Manager

GMR Hyderabad International Airport
06.2025 - Current
  • Defined product growth strategies to drive HOI app adoption and engagement among passengers across GMR Airports.
  • Conducted primary user research through in-airport interactions and behavioral studies, resulting in actionable insights for improving app features and user experience.
  • Conducted user research to inform feature development and UX improvements.
  • Led the delivery and launch of new app service : "Delivery at Boarding Gates".
  • Designed dashboards and KPIs to measure product performance (transactions, conversion, loyalty engagement, marketing ROI)
  • Facilitated onboarding and enablement of 37 F&B outlets and 35 Retail brands to the loyalty program, driving ecosystem growth.
  • Partnered with marketing teams and agencies to implement app awareness campaigns via digital and static media inside the airport.
  • Provided UX/UI recommendations for ordering kiosks and app interface improvements based on passenger feedback.
  • Initiated strategic partnerships with brands to enhance loyalty offerings and value propositions within the app.
  • Led the productization of insights from the prestigious Skytrax Audit, translating passengers'/auditors' feedback into actionable product features across the HOI App and non-aero services - directly contributing to the airport's Skytrax Rating.
  • Worked cross-functionally with operations, retail, and digital experience teams to implement improvements in app features and loyalty offerings that aligned with international best practices for passenger experience.
  • Worked on AOP (Annual Operating Plan) for app growth and revenue projections, using data from F&B and Retail trends and passenger traffic.

Management Trainee - Product / Business

GMR Hyderabad International Airport
05.2024 - 05.2025
  • Conducted market research on global, Indian, and Hyderabad passenger trends to inform product strategy for non-aero commercial and HOI app features.
  • Analyzed Retail, F&B, and Services trends across top international and domestic airports to extract insights for enhancing passenger experience and revenue opportunities.
  • Developed strategic presentations and insights for leadership to guide product and business roadmap decisions for HOI app and airport loyalty programs.
  • Collaborated with product and marketing teams to define HOI app strategies and supported key implementation projects.
  • Led backend coordination and operational planning for the Non-Aero Commercial Symposium, a major leadership and partner event.
  • Managed collaboration between external event partners and internal stakeholders to ensure seamless execution of event initiatives.

Summer Product Intern

EY
04.2023 - 06.2023
  • Designed internal dashboard for visualizing client security frameworks (ISO 27001, NIST SP 800-53, NIST CST).
  • Created IS Awareness modules aligned to client needs in Cybersecurity, Cloud Security, and Mobile Security.
  • Conducted user research and developed content strategy for driving product adoption.

Product & Business Analyst

ADP
07.2019 - 06.2022
  • Company Overview: US-based Healthcare Benefits Platform
  • Partnered with product managers to define roadmaps for the projects on ADP's healthcare benefits platform.
  • Conducted user research, drove requirement mapping, and led delivery cycles for client implementations.
  • Coordinated across engineering and insurance vendors to deliver tailored product features, enhancing platform adoption.
  • In three years, successfully onboarded ~200 clients across different industries for healthcare projects.
  • Successfully presented and pitched innovative concepts to the US team on the existing client platform, earned positive feedback on the feasibility, and gained approval for the implementation.
  • Recognized with Best Rookie of the Year and Certificate of Excellence.
  • US-based Healthcare Benefits Platform

Education

B.Tech - Electronics & Communication Engineering

GRIET, JNTU

Product Management & Marketing

Indian Institute of Management Visakhapatnam
Visakhapatnam, India
05.2024

Skills

  • Market research analysis
  • Industry trend monitoring
  • Competitive analysis
  • Stakeholder communication
  • Customer segmentation
  • Design thinking
  • Strategic planning

Certification

  • Emerged as Semi Finalist team of the Virtusa Ideation Challenge among 3500 participants from across India.
  • Selected by the prestigious Indian School of Business (ISB) from colleges across AP and TS to be a part of the Technology Entrepreneurship Programme (TEP).

Leadership Experience

Senior Academic Council Member, IIM Visakhapatnam, Elected Senior Academic Council Representative; ensured seamless academic operations and schedules for 650+ students., Worked closely with faculty members and administrators to plan and execute events such as guest workshops, seminars, and educational initiatives for the entire batch of ~650.

Timeline

Associate Manager

GMR Hyderabad International Airport
06.2025 - Current

Management Trainee - Product / Business

GMR Hyderabad International Airport
05.2024 - 05.2025

Summer Product Intern

EY
04.2023 - 06.2023

Product & Business Analyst

ADP
07.2019 - 06.2022

B.Tech - Electronics & Communication Engineering

GRIET, JNTU

Product Management & Marketing

Indian Institute of Management Visakhapatnam

Similar Profiles

CREATE PROFILE
SUPRIYA MANTENA