sunitha lilly saripudi
Cabin Executive
Hyderabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
over 19 years of experience in Flying, as a deputy Manager Cabin crew, recently changed the title to Cabin executive after the Merger with TATA, have been responsible for handling numerous crisis situations with patience and following SOP's with quick decision making and end user resolution.
have played various roles in the company, in terms of Training, quality audits, report generation, scheduling, Risk analysis office work and Flying on board to various countries .
Have received numerous commendations from customers and Management.
Have completed and implemented numerous on job critical training and certifications .
Overview
19
19
years of professional experience
1
1
Language
Work History
Cabin Executive
TATA GROUP ( PREVIOUSLY AIR INDIA)
04.2005 - Current
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Located bottlenecks to streamline existing processes.
- Established and implemented departmental policies, goals and objectives.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Launched new rewards program to identify and celebrate staff performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Prepared annual data to determine metrics for operational performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
Bachelor of Applied Science in Information Technology - Computers And Science
OSMANIA UNIVERSITY
HYDERABAD 04.2001 -
Skills
Staff Training
undefinedReading, Exercising , cooking, drawing
avid reader of fictional novels, and personality development
i like to be fit and regularly hit gym , running and badminton
Well versed in cooking
drawing is relaxing and often engage in it
Timeline
Cabin Executive
TATA GROUP ( PREVIOUSLY AIR INDIA)
04.2005 - Current
Bachelor of Applied Science in Information Technology - Computers And Science
OSMANIA UNIVERSITY
04.2001 -
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