SUNIL S
Bangalore
Summary
Top-level assignments sought in Delivery Services, Project Management, and IT Infrastructure Management with a reputable organization. Seasoned and successful IT infrastructure management professional with 27+ years of experience managing large-scale technology projects. Experience includes planning, proposal, implementation, and maintenance of systems and networks. Keen planner, strategist, and implementer with demonstrated abilities in IT Infrastructure operations management and new technology implementation for streamlining IT-related operations. Currently designated as a Service Integration Lader at Kyndryl. Adept in authoring IT policies, developing and maintaining network infrastructure, server infrastructure, data communications, and telecommunications systems. Demonstrated record of success in maintaining and troubleshooting hardware/software problems, increasing efficiency, securing data, and optimizing the access and utilization of shared information. Ability to identify core business and technology expertise lacking in IT and building a competent virtual team through pragmatic partnerships with vendors, business units, and peer organizations. Expertise in handling all aspects of strategic IT planning, implementation, and support. Experience in LAN, WAN, and network design/deployment for large user groups ensuring secure data transfer. Deftness in managing large data centers and service delivery operations over a large user base with comprehensive knowledge of setting up and maintaining disaster recovery center operations. Proven skills in defining application development and support methodology within the organization. Effective leader with distinguished abilities in end-to-end project/program management, custom designing IT solutions, training, and motivating team members to maintain deliverables as per the SLA.
Overview
38
38
years of professional experience
2006
2006
years of post-secondary education
9
9
Certifications
Work History
Service Integration Leader
Kyndryl
09.2023 - Current
- Service Integration Leader (SIL) role provides account leadership to the service delivery team
- They own quality of the service provided for the account/ designated tower of the account by the Delivery Center teams
- This role ensures client needs are satisfied by constructing partnerships between the competencies, sending geo, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction
- Manage day to day Service Delivery operations and act as interface between Delivery and the Project Executive
- Where accounts health is Red or Amber, clearly demonstrate how account will be brought back to Green
- Achieve Account Set Met targets as defined by PE
- Strive to achieve reference ability with the PE
- Participate in Account Satisfaction process monthly to drive improvements in service quality
- Assist client in the achievement of their key business imperative
- Follow standard Service Management processes and adopt tools as appropriate
- Achieve contract SLAs and agreed SLOs
- Manage Account Cost to agreed plan and implement Productivity Improvement initiatives such as Global Delivery Framework
- Actively seek to move non client facing tasks to lower cost areas / regions
- Assist PEs in the identification of business growth opportunities
- Manage incidents as key success factor
- Ensure adequate communication with client and DPE in any major incident
- Perform 'Exec Alerts' as defined
- Manage problems and changes according to contracted SLAs/SLOs (e.g
- Reaction and/or resolution time), ensure sound RCA to avoid repeated occurrences
- Manage the account within Compliance with zero tolerance of IBM Business Conduct Guidelines violations
Delivery Project Executive
IBM
01.2009 - 09.2023
- Delivery Project Executive (DPE) role provides account leadership to the service delivery team
- They own quality of the service provided for the account/ designated tower of the account by the Delivery Center teams
- This role ensures client needs are satisfied by constructing partnerships between the competencies, sending geo, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction
- Manage day to day Service Delivery operations and act as interface between Delivery and the PE
- Follow standard Service Management processes and adopt tools as appropriate
- Enhanced project delivery efficiency by streamlining processes and implementing best practices.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective solutions without compromising quality or timeline requirements.
- Identified areas for process optimization through comprehensive analysis of existing methodologies, resulting in enhanced efficiency across all stages of project implementation.
- Reduced delivery times for critical projects by prioritizing tasks and allocating resources effectively.
- Managed diverse teams across multiple locations to achieve desired project outcomes within specified timelines.
- Balanced quality and cost considerations during project execution by closely monitoring resource utilization and adjusting allocations as needed to maximize value delivered.
- Increased customer satisfaction with timely deliveries by closely monitoring project progress and addressing potential roadblocks.
- Implemented risk mitigation strategies to minimize the impact of unforeseen challenges on project deliverables.
- Improved team collaboration by conducting regular meetings, sharing updates, and providing constructive feedback on performance.
- Utilized agile methodologies to adapt quickly to changing requirements while maintaining focus on achieving predefined goals and objectives within the given timeframes.
- Ensured compliance with relevant regulations and policies during every phase of the project life cycle safeguarding against any legal or financial risks associated with noncompliance.
- Developed customized solutions to address client-specific needs, fostering strong partnerships and increasing repeat business.
Program Manager
L&T Infotech Ltd.
05.2008 - 12.2008
- Involved in providing Airport Operational IT Systems Consultancy for Airport Development Projects by providing systems and domain expertise from project inception through to operational handover
- This Systems Engineering role offered to work as part of a specialist consultancy team supporting through complete airport development projects
Superintendent Of Customs
Indirect Taxes, Customs & GST, Govt of India
02.1992 - 05.2008
- Performed various executive duties
- Gained Taxation expertise in Customs, Central Excise & Service Tax
- Initiated development of Departmental website totally in-house for Central Excise, Bangalore
- Handled Service delivery, SLA management and data centre management
- Executed as a nodal officer for setting up Customs IT facilities at new Bangalore International Airport and Air Cargo Complex
- Delegated responsibility for Systems Administration and Data Centre Management
Junior Officer
Syndicate Bank
06.1987 - 02.1992
- Exposed to thorough knowledge of banking domain
Education
Advanced Diploma -
Computer Applications
Master’s -
Business Administration
Bangalore 04.2001 - 01.2001
Advanced Diploma - undefined
Information Technology
Post Graduate Diploma - undefined
Personnel Management
Bachelor’s Degree - undefined
Science
Skills
- Infrastructure Management
- Network Security Management
- Risk Management
- Process Improvement
- Change Management
- Incident Management
- IT systems integration
- Stakeholder management
- Operations management
Keyskills
Directing IT infrastructure planning, cost control & ROI analysis, Managing multiple infrastructure setup / maintenance projects concurrently, Designing the infrastructure strategy and applicable policies, Performing Systems Administration on SUN Servers in a cluster environment, Defining processes and selected tools necessary to manage and support infrastructure, Built collaborative relationship with IT Leadership, Ensuring infrastructure adherence to applicable disaster recovery and business continuity policies, Determining the appropriate infrastructure configuration to support the technology architecture, Identifying changes needed in the infrastructure configuration, Configuration of redundancy in the servers for fault tolerance, Periodic Monitoring of performance of the existing servers, Providing technical support for the maintenance of LAN, WAN, Routers & firewall, Overseeing system testing from stand alone through to the integrated environment, Managing the installation, configuration & maintenance of Servers, Network Services and Peripherals, Preparing work/ support documentation, checklists and implementing documents/ standards documents, Managing System Backup and recovery plans, Identifying & appraising vendors for technology or business process solutions, Effectively managed the infrastructure team and their vendors / sourcing relationships, Participated in vendor evaluation and selection process, Identifying opportunities to save costs / effectively manage assets, Recommending and implementing company wide security management solution, Designing and implementing Information Security Systems for the entire organization, Ensuring technical excellence in service delivery, Developed processes for ongoing maintenance of infrastructure, Selecting and managing tools to monitor and measure system performance, Developing strategies and designing environments to support integration for legacy systems and applications, Sharing support knowledge within the technology organization, Formulating & implementing the process vision and design, Managing data centre, field support and service desk operations, Ensuring communication of any applicable procedure changes, Managing performances, handling appraisals, giving feedback, Organizing training for engineers, Mapping client’s requirements, Interfacing with clients for suggesting the most viable product range, Supervising the resolution of queries regarding the Information System / Software
Professional Highlights
- Kyndryl, Bangalore, 09/23, Present, Service Integration Leader (SIL) role provides account leadership to the service delivery team., Manage day to day Service Delivery operations and act as interface between Delivery and the PE., Achieve contract SLAs and agreed SLOs.
- IBM, Bangalore, 01/09, 09/23, Delivery Project Executive (DPE) role provides account leadership to the service delivery team., Manage day to day Service Delivery operations and act as interface between Delivery and the PE., Achieve contract SLAs and agreed SLOs.
- L&T Infotech Ltd., New Delhi, 05/08, 12/08, Involved in providing Airport Operational IT Systems Consultancy for Airport Development Projects.
- Customs & Central Excise, Govt of India, 02/92, 05/08, Performed various executive duties., Gained Taxation expertise in Customs, Central Excise & Service Tax.
- Syndicate Bank, Manjeshwar Branch, Kerala, 06/87, 02/92, Exposed to thorough knowledge of banking domain.
Certification
Project Management Professional (PMP) - Project Management Institute.
Timeline
Service Integration Leader
Kyndryl
09.2023 - Current
Delivery Project Executive
IBM
01.2009 - 09.2023
Program Manager
L&T Infotech Ltd.
05.2008 - 12.2008
Master’s -
Business Administration
04.2001 - 01.2001
Superintendent Of Customs
Indirect Taxes, Customs & GST, Govt of India
02.1992 - 05.2008
Junior Officer
Syndicate Bank
06.1987 - 02.1992
Advanced Diploma - undefined
Information Technology
Post Graduate Diploma - undefined
Personnel Management
Bachelor’s Degree - undefined
Science
Advanced Diploma -
Computer Applications
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