Summary
Overview
Work History
Education
Skills
Work Location
Database
Projects
Certification
Timeline
Generic

Sunil Kumar

Application Support Engineer
Hyderabad

Summary

  • Having around 12 years of experience as Application Support Engineer.
  • Having ITIL certification.
  • Having Project Management certification from ISB.
  • Involved in deployment activities for production environments.
  • Having experience in Troubleshooting/Debugging the application issues.
  • Having good knowledge on UNIX, LINUX and SQL Developer.
  • Identifying the root cause and taking appropriate actions within SLA's and avoid downtime.
  • Attending in Sev-1 outage calls for the application and provide technical solutions and permanent fix.
  • Have good interpersonal and organizational skills.
  • Strong experience in client interactions and understanding EAI, SOA applications and process flow.
  • Extensive hands on experience in supporting tickets, monitoring, health checks and deployment activities.
  • Having Knowledge on AWS and Dev ops Tools.
  • Have worked on BMC remedy tool, Service now and Jira Ticketing system.
  • Extensive end-user and administrative knowledge of latest Microsoft Office Applications (Outlook, Word, Excel, PowerPoint).
  • Having experience in incident management, Change management and Problem management using ITSM tools like BMC remedy and Service Now and Jira.
  • Having hands on experience in resolving issues on Tibco, Weblogic and IAM middleware applications.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Technical Lead

S-square Data Systems Pvt Limited
05.2022 - 08.2023
  • Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
  • Developed custom applications tailored to client needs using a variety of programming languages such as Java, PHP, Python, and Ruby on Rails.
  • Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
  • Participated in product development discussions, providing valuable input on application design and functionality improvements.
  • Mentored junior engineers, fostering a collaborative environment that promoted professional growth.
  • Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
  • Conducted regular audits of applications for security vulnerabilities, addressing any findings promptly.
  • Enhanced application performance by identifying and resolving technical issues in a timely manner.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Strengthened client relationships through effective communication and prompt resolution of concerns.

Lead Engineer

Kellton Tech solutions
04.2015 - 05.2022
  • Ensured seamless application updates by coordinating with developers during release cycles, minimizing user impact.
  • Demonstrated a strong commitment to professional development by attending industry conferences, webinars, and workshops, staying current on the latest technologies and trends in application support.
  • Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests.
  • Maintained secure environments by enforcing adherence to best practices in data management and access control policies.
  • Actively participated in regular team meetings, offering valuable insights and suggestions for continuous process improvement.
  • Collaborated with cross-functional teams to identify and implement system improvements, resulting in enhanced user experience.
  • Played a key role in major system migrations by providing hands-on technical assistance throughout the planning and execution phases.
  • Streamlined troubleshooting processes, leading to faster resolution times for end users.

Tibco Consultant

Capgemini India Pvt Ltd
01.2013 - 04.2015
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Participated in continuous improvement initiatives aimed at optimizing application performance and reliability.
  • Enhanced software performance by troubleshooting and resolving technical issues promptly.
  • Reduced software errors by conducting regular quality assurance checks and implementing necessary updates.
  • Coordinated with developers to improve application functionality based on user feedback and requirements.
  • Monitored system performance regularly, identifying potential issues before they escalated into major problems.
  • Managed helpdesk requests promptly, ensuring timely resolution of end-user concerns.
  • Provided exceptional customer service through clear communication, effective problem-solving, and prompt issue resolution.
  • Maintained a comprehensive knowledge of system applications to provide expert assistance during critical situations.
  • Collaborated with cross-functional teams to identify and address software issues effectively.
  • Delivered high-quality support services by thoroughly understanding client needs and offering customized solutions.
  • Assisted in the integration of new software systems with existing infrastructure, facilitating seamless transitions for endusers.
  • Streamlined application processes for improved user experience and reduced downtime.
  • Contributed to the development of best practices for application support processes, enhancing overall efficiency within the team.
  • Conducted routine maintenance on applications to ensure optimal performance and minimal downtime.
  • Assisted in the development of user guides, training materials, and documentation for better understanding of applications.
  • Supported software implementation projects, contributing to successful launches while minimizing disruption to users'' workflow.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Conducted and supported implementation delivery with client and internal departments.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Installed, configured and provided ongoing configuration management for [Number] custom applications.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Researched and identified solutions to technical problems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Developed and implemented preventive maintenance procedures.

Tibco Developer

TATA Consultancy Services(Contract)
09.2011 - 12.2012
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
  • Enhanced user experience by developing and implementing responsive web designs.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
  • Facilitated seamless integration between various systems by developing custom interfaces tailored specifically to each unique use case scenario.
  • Effectively communicated complex technical concepts to non-technical stakeholders, enabling better decision-making around critical production support initiatives.
  • Enhanced team productivity by providing technical support and training to colleagues.
  • Ensured smooth software deployments by thoroughly testing applications before release, reducing post-launch issues significantly.
  • Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
  • Developed comprehensive documentation for system configurations, allowing for easier troubleshooting and faster resolution times.
  • Improved production efficiency by identifying and troubleshooting issues in a timely manner.
  • Performed root cause analysis and implemented corrective actions.

Education

Skills

Linux,Sql Developer,WEblogic,IAM,Tibco,ITSM,ITIL,MS Azure

undefined

Work Location

Tata Consultancy Services, Think Campus, Bangalore

Database

Oracle

Projects

Solera Middleware, Senior Application Support Engineer, SOLERA, 05/01/22, Present, SOLERA is one of the global leader in vehicle life cycle management system. At SOLERA all the Tibco, FMW and IAM Dev to Production server health checks to be carried out day to day. Installations and Upgradations of this technologies. Attending outage calls for the application and provide technical solutions and permanent fix. Performing Incident management and problem management with defined SLA's using various ticketing tools and scripts., Lead Engineer, Linux, Oracle 11g database,TIBCO BuisnessWorks 5.13,TIBCO EMS 8.6, TIBCO Administrator 5.11,Tibco Hawk 5.2, Weblogic 12c and IAM., Putty, Jira Tool, Worked on Installations and Upgradations of Tibco and FMW products., Managing team and providing status reports to Delivery manager onshore., Conducting internal audits for all the technology teams in the company., Performing deployments in Tibco, Weblogic consoles., Automated scripts to perform deployments in Prod environment., Every day monitored all the applications and logs., Participated in SEV1 issues and coordinated with other teams and built RCA report., Kept Tibco, FMW and IAM applications high availability without any outage and deployments were made on time. BNSF-Tibco, Application Support Engineer, BNSF Railways, 05/01/15, 04/01/22, BNSF is known as Burlington Northern Santa Fe corporation is one of the largest freight rail road networks in North America. At BNSF our infrastructure team is challenged everyday with keeping Tibco applications highly available. As we provide 24/7 Tibco support to BNSF railways operations., Lead Engineer, Linux,SQL Developer Oracle 11g database,TIBCO BuisnessWorks 5.12,TIBCO EMS 8.2, TIBCO Administrator 5.11,Tibco RTView., Putty, Sql developer,BMC Remedy Tool,Linux, Involved in installation of Tibco software in DEV,INT,UAT and Production environments., Everyday verifying health check of all the tibco applications., Involved in patching, upgrading and migration of tibco applications and servers., Adhered to the change management policies in supporting production releases., Involved in tuning of application performance related issues., Providing 24/7 on call support to Tibco applications in order to maintain high availability of Tibco servers. EFH LUMINANT, Production Support Engineer, TXU Energy(Texas electricity company), 01/01/13, 04/01/15, EFH luminant is a powerdistribution company.Where it manages different power plants in Texas.The power distribution is divided into Nuclear,Fossil and Wholesale(electricity).Tibco is used as a middleware tool where it manages different interfaces within the project.Tibco will integrate different applications in order to transform data coming from one application and send to other application., Consultant, Solaris 5.10 (Unix), SQL Developer Oracle 11g database,TIBCO BuisnessWorks 5.7.2,TIBCO EMS 5.1.5, TIBCO Administrator 5.6.Linux, Putty, Sql developer,BMC Remedy Tool, Involved in deployment activities for Production environment., Everyday monitoring applications and checking application logs., Responsible for checking ticket queue - hourly (during normal business hours) and resolving within a reasonable time., Accurately and in a timely manner - creating change tickets and incidents using ITSM BMC remedy tool and resolving., Preparation of software design documents and implementation plans for the production changes., Preparing quality documents and involved in Metrics submissions. DB Middleware, Production Support Executive, Deutsche Bank, 09/01/11, 12/01/12, MESH is a managed service hosting environment for the Bank's Service Oriented Architecture. Based on Tibco's SOA suite of products, MESH is a fully managed service designed to handle promotions and integration of reusable services to ensure a flexible architecture. A web-based self service portal is provided as a tool to manage all aspects of building a service, without the need to contact support. MESH Onboarding handles the installation of Tibco BW and Tibco-iprocess softwares in MESH instances and perform the upgradation and decommissioning of MESH instances, as well as planning the hardware allocation for different MESH clients based on their requests., Tibco Developer, Solaris 5.10 (Unix),Tibco BW 5.7.2,EMS4.4.1,TibcoAdministrator-5.6 Oracle 10g database., Putty,BMC Remedy Tool,Solaris Unix, Creating new Mesh instances for Dev, INT, UAT and Prod for new/existing MESH clients and handling all technical aspects of Onboarding., Upgrade of software versions on Mesh environment for the clients and environments agreed in-scope., Decommissioning MESH instances no longer used by the application teams., Adding user roles and Deploying ear files in Tibco Admin., Handling Mesh 2.1 rollout to Pilot clients from a technical perspective and handover to Service Operations, Handling deployments in Production environment., Liaise with MESH Engineering to address the technical aspects of Onboarding, Deploying the Ear files using app manage script in unix environment., Worked on Change tickets for Production issues.

Certification

ITIL V4

Timeline

Technical Lead

S-square Data Systems Pvt Limited
05.2022 - 08.2023

Lead Engineer

Kellton Tech solutions
04.2015 - 05.2022

Tibco Consultant

Capgemini India Pvt Ltd
01.2013 - 04.2015

Tibco Developer

TATA Consultancy Services(Contract)
09.2011 - 12.2012

Similar Profiles

CREATE PROFILE
Sunil KumarApplication Support Engineer