Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic
SuneelKumar Potluri

SuneelKumar Potluri

Summary

A motivated and results-driven Associate General manager with more than 22+ years of progressive experience in managing program integration and implementation, ensuring profitability, leading and developing teams, and proactively managing risks and issues. Proven record in fostering positive work environments, nurturing customer relationship-building and delivering top-notch service.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Associate General Manager

HCL Tech
03.2022 - Current
  • Manage the overall program to ensure it aligns with agreed-upon schedule, budget, and quality requirements
  • Proactively engage with clients to understand their business needs and ensure the program meets their objectives
  • Manage engagement profitability by controlling various variables
  • Proactively identify and mitigate risks and issues, including escalations, to ensure successful delivery
  • Contribute to the team's knowledge base by staying current with new technologies and best practices
  • Manage relationships with key stakeholders to ensure smooth integration and implementation
  • Ensure compliance with relevant regulations and standards
  • Streamline workflows, standardize processes, and adopt scalable technologies to enhance efficiency and reduce redundancies.
  • Reduce costs by centralizing operations and leveraging cost-effective locations.
  • Identify and implement improvements to reporting, analysis, and other processes
  • Managing Pure Storage, Cohesity, Rubrik, and Google with a combined annual turnover of 25 million USD

Senior Project Manager

Infosys Ltd.
08.2010 - 03.2022
  • Managed project scope, timeline and budget in alignment with company objectives.
  • Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
  • Identified potential risks associated with projects and developed mitigation strategies.
  • Collaborated with stakeholders to develop realistic expectations for deliverables.
  • Monitored progress of projects against established timelines and budgets.
  • Created detailed reports on project status, issues, risks and opportunities.
  • Implemented process improvement initiatives aimed at increasing efficiency within the organization.
  • During this tenure, I oversaw projects for Microsoft, EON, and RWE across the United States, the United Kingdom, and Germany.

Senior Systems Engineer

Wipro Technologies
11.2004 - 07.2010
  • Monitored and optimized database performance using indexes, stored procedures, triggers, and other techniques.
  • Performed daily maintenance tasks such as backups, restores and log shipping operations.
  • Created tables, views, functions, stored procedures and other database objects.
  • Developed and implemented remote infrastructure management solutions to improve system performance and reliability.
  • Performed regular maintenance on remote systems such as patching, upgrading operating systems, and applying security fixes.
  • Monitored server health metrics such as CPU utilization, memory usage, disk space availability, and other key indicators to ensure up time performance.
  • Developed detailed documentation outlining procedures for managing the various components of the remote infrastructure.
  • Performed root cause analysis on any issues identified by the monitoring tools in order to identify underlying problems quickly.
  • Provided technical support to customers via phone or email regarding their remote infrastructure needs.
  • Installed and configured monitoring tools on all remote systems in order to track performance metrics over time.
  • Conducted periodic reviews of customer's environment for compliance with industry best practices in terms of security posture.

Technical Support Executive

Splash System Technologies
09.2002 - 06.2004
  • Provided technical support to customers via phone, email and online chat.
  • Developed and maintained customer relationships through effective communication and problem-solving skills.
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
  • Conducted remote sessions using remote access tools to investigate system errors.

Education

Bachelor of Engineering - Mechanical Engineering

University of Madras
Chennai, India
09-2000

Skills

  • Program coordination
  • Budget oversight
  • Strategic partnership development
  • Supplier relationship building
  • Talent acquisition management
  • Strategic resource planning
  • Profit and loss oversight
  • Analysis of program efficiency
  • Revenue maximization techniques
  • Decision-Making
  • Budget Preparation
  • Stakeholder Communications

Accomplishments

    Cost Reduction Achievement

    Reduced project costs by $200K by implementing cost-effective strategies (Cross trainings & Automations)

    Excellence Award

    Won award of Excellence in Continuous revenue improvement on 2 occasions

Certification

  • PMP Certified
  • ITIL Certified

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)

Interests

  • Travel
  • Gardening
  • Cooking
  • Listening to Music
  • Sports


Timeline

Associate General Manager

HCL Tech
03.2022 - Current

Senior Project Manager

Infosys Ltd.
08.2010 - 03.2022

Senior Systems Engineer

Wipro Technologies
11.2004 - 07.2010

Technical Support Executive

Splash System Technologies
09.2002 - 06.2004

Bachelor of Engineering - Mechanical Engineering

University of Madras

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SuneelKumar Potluri