Sumanth Tera
Hyderabad
Summary
With around three years of dedicated experience as a ServiceNow Senior Quality Assurance Analyst, I bring a robust understanding of Information Technology Service Management (ITSM), specializing in Change Management, Incident Management, Problem Management as well as Security Operations (SecOps) including Vulnerability Management, and Governance, Risk, and Compliance (GRC). My expertise extends to diverse integrations within the ServiceNow platform, enhancing Service Catalog, and optimizing Self Service Portal functionalities. I have expertise in implementing Automated Test Framework (ATF) tests to meet functional requirements, ensuring reliability. Throughout my career, I've fostered strong collaborative relationships with key stakeholders including partners, upper management, designers, and business analysts, driving towards shared business objectives with efficiency and precision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ServiceNow BA/QA Analyst
Starfield International
06.2019 - Current
- Experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design optimal solution
- Ability to develop and execute test scripts during User Acceptance Testing (UAT) with application end-users
- Ability to develop strong on-site and remote team and client relationships
- Excellent verbal and written communication skills including presentation skills
- Experienced in System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience implementing systems using Agile methodology
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
ServiceNow BA/QA Analyst
Pristine Technology
11.2017 - 06.2019
- Responsible for working with Process Owners to help identify technical requirements and guide them through SDLC until Production release
- Analyze and document business processes and systems
- Apply Agile methodology to elicit technical requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
- Analyze and de-conflict requirements, data and information from multiple data sources and decompose into detailed requirements
- Understand the needs of client and successfully link needs with available technical solutions
- Support creation of user stories and ensure that meet criteria required to deliver a successful product
- Work with ServiceNow Architect and Developer in conducting testing to ensure quality of new software releases
- Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
- Create references and guides for end users as well as system administrators
- Generate and update documentation to support requirements, design, and testing activities
- Continually ensure client understands product updates
- Support Change Management processes and play pivotal support role for tool adoption
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
ServiceNow QA
Texas Department Of Criminal Justice
04.2016 - 11.2017
- Recommend and assist in corrective actions taken at all stages of product life
- Submit and track production (maintenance) and release issues
- Review functional and design specifications to ensure full understanding of deliverables
- Estimate, prioritize, plan and coordinate testing efforts across multiple projects
- Develop and maintain test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules
- Design, implement and oversee software testing solutions via automated and manual means
- Perform backend database testing in identified testing environment including validating stored procedures, jobs and triggers
- Manage defect backlog, ensuring proper documentation and tracking through resolution.
- Collaborate with development team and business to troubleshoot issues
- Ensure projects meet customer requirements and objectives
- Help in software applications team to maintain the high level of excellence
- Develop and refine test case standards, methodologies and sustainable processes
- Develop, standardize and evaluate performance metrics to establish process success
- Design, document and implement procedures and techniques that are consistent with best practices for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of systems.
- Research emerging technologies and identify opportunities for adoption
- Track operations and constantly look for ways to make things work better, faster, and smoother
- Created and achieved product quality objectives and met product specifications.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Education
Associate of Science - Engineering Technology
Houston Community College
Houston, TX05.2018
Bachelor of Arts - Banking And Finance
Federal Polytechnic Ede
Nigeria08.2006
Skills
- Collect, review, analyze, manage, system and user requirements from business users
- Excellent presentation and communication skills both written and oral
- Excellent organizational skills with an ability to multi-task & prioritize competing demands
- Waterfall and Agile Methodology
- Business Modeling Tools:
- Requirement Management Tools
- Defect Tracking Tools
- ALM, Jira
- Operating Systems: Windows, Mac
- User Interface
- Database Application
- Operating Systems: Windows, Mac
- Presently undergoing SELENIUM AUTOMATION training and Html
- Data Capture and Analysis
- Troubleshooting and Diagnostics
- Attention to Detail
- Sound Judgment
- Microsoft Office
- Agile 20
- Application development
- Time management
- Data Capture and Analysis
- Troubleshooting and Diagnostics
- Microsoft Office
- Functional Testing
- Attention to Detail
- Sound Judgment
Certification
Certified Tester, Foundation Level 2018 (America Software Testing Foundation
Scrum Master Accredited Certification
Timeline
ServiceNow BA/QA Analyst
Starfield International
06.2019 - Current
ServiceNow BA/QA Analyst
Pristine Technology
11.2017 - 06.2019
ServiceNow QA
Texas Department Of Criminal Justice
04.2016 - 11.2017
Associate of Science - Engineering Technology
Houston Community College
Bachelor of Arts - Banking And Finance
Federal Polytechnic Ede
Similar Profiles
Abiodun MuritalaAbiodun Muritala
Production Operator at Starfield LionProduction Operator at Starfield Lion
ANNE SANDLERANNE SANDLER
Art Teacher at South Bronx International Charter School for International Cultures and the ArtsArt Teacher at South Bronx International Charter School for International Cultures and the Arts
Frederic SanchezFrederic Sanchez
BILINGUAL PROGRAM MANAGER at CARREFOUR INTERNATIONAL / CROSSROADS INTERNATIONALBILINGUAL PROGRAM MANAGER at CARREFOUR INTERNATIONAL / CROSSROADS INTERNATIONAL
Naga Durga Sainath SomisettyNaga Durga Sainath Somisetty
Planning In Charge at Larsen And Toubro ConstructionPlanning In Charge at Larsen And Toubro Construction
Vamshika EslavathVamshika Eslavath
Assistant Manager at Travelodge LimitedAssistant Manager at Travelodge Limited