SUMANTH MUKKA
Hyderabad
Summary
Experienced Exchange & O365 Administrator with over 5+ years of experience in technology, specializing in Active Directory, Azure Active Directory administration, and Migration. Proficient in managing and optimizing Microsoft 365 environments. Skilled in troubleshooting and resolving complex issues, ensuring seamless operations and enhancing customer satisfaction. Familiar with security solutions such as Defender for O365.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Technical Support Manager
Accolite Digital India Private Limited
Hyderabad , TG
2022.01 - Current
- Performing migrations using the BitTitan Tool for clients and ensuring successful completion of data transfers with zero data loss
- Creating detailed documentation for different resolutions to be shared with team members and clients to ensure a smooth transition process
- Managing Exchange Servers, Outlook issues, and resolving any email-related queries or issues
- Conducting document migrations such as SharePoint, OneDrive, and G-Drive and ensuring data security during transfer
- Syncing AAD (Azure Active Directory) for clients and implementing security and compliance measures for their systems
- Conducting E-Discovery searches and providing detailed reports to clients as part of legal and compliance requirements
- Contributed to the testing phase during Active Directory migration deployments utilizing MigrationWiz tool.
- Developed comprehensive documentation and training materials to equip team members with proficient technical troubleshooting skills, thereby enhancing overall customer satisfaction
- Played a pivotal role in analyzing and resolving escalated cases, collaborating closely with the development team to implement necessary fixes and enhancements to our product.
Senior Engineer
Mindtree Ltd
Chennai , TN
2021.04 - 2022.01
- Managed Exchange Server 2016 in hybrid environment, providing support for users across multiple locations.
- Resolved user issues in timely and efficient manner, consistently achieving high level of customer satisfaction.
- Conducted Change Activities to ensure compliance with company policies and industry best practices.
- Analyzed Audit Logs and Event Logs to troubleshoot and diagnose system issues, proactively identifying potential risks and areas for improvement.
- Conducted E-Discovery Activities and managed Litigation hold related issues to ensure data integrity and compliance.
- Addressed License issues and managed AAD Sync issues.
- Resolved Mail Flow issues to ensure efficient and reliable email communication.
- Developed and maintained Transport Rules and Retention Policies to ensure compliance with regulatory requirements and best practices.
- Provided basic troubleshooting for Sharepoint and Onedrive, collaborating with relevant teams to resolve complex issues.
- Providing support and training for end-users and L1 engineers.
- Developed and documented standard procedures and best practices for feature company use, contributing to knowledge management and ensuring continuity of service.
- Worked on HCW (Hybrid Configuration Wizard), AD synchronization tool for resolving Active Directory (AD) sync issues.
- Managed AD attributes to troubleshoot issues reported by end users.
- Created multiple new domains and verified DNS records and mail flow before handing over domains to customers.
- Managed and worked on AAD (Azure Active Directory) Connect tool.
Exchange & O365 Administrator
Wipro LTD
Hyderabad , TG
2018.06 - 2021.04
- Managed Exchange servers 2010, 2013, and 2016, ensuring seamless email communication for user base of 20k plus employees.
- Created new domains and implemented changes, including security patches and CU upgrades, to maintain optimal server performance.
- Conducted troubleshooting activities at L2 level, addressing issues related to mailbox migration from On-Premises to O365, mail flow, and user concerns such as Outlook, shared mailbox, user mailbox, and DLs.
- Implemented transport rules and scheduled automated reports to streamline server management and monitoring.
- Developed standard operating procedures (SOPs) for new issues to enhance team productivity.
- Participated in vendor and management calls, providing timely updates on server performance and proposed solutions.
- Created and managed DLs, shared mailboxes, user mailboxes, and resource mailboxes to ensure proper email routing and access.
Education
Bachelor of Science - MSCS
Nishitha Degree College, Telangana University.
Nizamabad04.2018
Skills
- Proficient in managing Exchange Online environments, including mailbox management, email flow optimization, and troubleshooting.
- Skilled in configuring and maintaining Exchange Online policies, such as retention, archiving, and Antispam settings.
- Experience in managing Exchange hybrid environments, ensuring seamless coexistence between on-premises and cloud-based mail systems.
- Proficiency in PowerShell scripting for managing M365 environments.
- Experience in developing custom PowerShell scripts for Exchange Online, Security & Compliance
- Skilled in leveraging PowerShell for monitoring, reporting, and troubleshooting M365 environments.
- Knowledge of Defender for Office 365, Security & Compliance Center, including threat management, data loss prevention (DLP), and eDiscovery.
- Experience in configuring security policies, compliance features, and auditing settings to protect sensitive data.
- Skilled in implementing multifactor authentication (MFA), conditional access policies, and encryption protocols to enhance security posture.
- Proficient in managing Azure AD, including user provisioning, authentication methods, and identity governance.
- Experience in integrating Azure AD with on-premises Active Directory environments, ensuring seamless identity synchronization.
- Skilled in configuring Azure AD Connect for directory synchronization and hybrid identity management.
- Expertise in configuring and managing OneDrive for Business, including user permissions, synchronization, and file sharing.
- Proficient in SharePoint Online administration, including site creation, customization, and content management.
- Skilled in implementing SharePoint governance policies to ensure data security and compliance.
- Extensive experience in planning and executing migrations to Microsoft 365, including Exchange, SharePoint, and Teams.
- Proficient in assessing migration requirements, performing premigration assessments, and managing migration workflows.
- Skilled in minimizing downtime and ensuring data integrity during migration processes.
- Working experience in deploying and managing Microsoft Teams, including chat, meetings, and collaboration features.
- Proficient in utilizing advanced troubleshooting tools such as MFCMAPI (Microsoft Exchange Server Messaging API), SARA (Support and Recovery Assistant), and Fiddler for diagnosing and resolving complex issues in M365 Exchange environments.
- Experience in analyzing message flow, mailbox data, and network traffic to identify and troubleshoot performance bottlenecks, connectivity issues, and other technical challenges.
- Skilled in interpreting diagnostic logs, error codes, and system alerts to implement effective solutions and ensure optimal performance of Exchange Online and related services.
- Experience working with third-party migration tools like BitTitan MigrationWiz for seamless and efficient migration of email, calendar, and contacts data to Microsoft 365.
- Proficient in configuring migration projects, mapping source and destination environments, and managing migration workflows to minimize downtime and ensure data integrity.
- Skilled in troubleshooting migration issues, resolving migration errors, and providing post-migration support to ensure a smooth transition to Microsoft 365 services.
Certification
AZ-900 - Azure Fundamentals
MS-203 - Messaging Administrator Associate
Strengths
- Strong team player who is also self-motivated to achieve goals.
- Proficient in working independently and making decisions that align with business objectives.
- Passionate about learning and troubleshooting complex issues, constantly striving for personal and professional development.
Languages
Telugu
Proficient
C2
English
Proficient
C2
Hindi
Advanced (C1)
Timeline
Regional Technical Support Manager
Accolite Digital India Private Limited
2022.01 - Current
Senior Engineer
Mindtree Ltd
2021.04 - 2022.01
Exchange & O365 Administrator
Wipro LTD
2018.06 - 2021.04
Bachelor of Science - MSCS
Nishitha Degree College, Telangana University.
AZ-900 - Azure Fundamentals
MS-203 - Messaging Administrator Associate
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