Power BI (Basic)
Sudhakar Katiyar
Seeking opportunity as Operations Manager
Bengaluru,Bangalore
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Operations Manager
Arintra
05.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Senior Manager
DAV Enterprise
01.2019 - 12.2021
- Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
- Improved, standardized and documented planning and scheduling processes.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
- Created, prepared, and delivered reports to various departments.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
Senior Manager
Sara Enterprise
06.2018 - 12.2019
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Senior Manager
Aviashi Foods Pvt Ltd
01.2016 - 02.2018
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in event planning efforts for company gatherings
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Assistant Manager
Vouge Infrastructure Pvt Ltd
04.2014 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Executive Sales Associate
Proplarity Group Pvt Ltd
11.2013 - 03.2014
- Coordinated closely with product development and marketing teams to ensure alignment on messaging, promotional materials, and overall sales strategy.
- Collaborated with internal teams to streamline sales processes, improving efficiency and reducing costs.
- Conducted comprehensive competitor analysis to identify opportunities for growth and areas requiring improvement in our offerings or approach.
- Managed key accounts, increasing retention rates and fostering long-term partnerships.
Education
MBA - Marketing
Sikkim Manipal University
Noida 04.2001 -
BBA - Marketing
Punjab Technical University
Kanpur, India 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Vendor Management
Office management
Customer and client relations
File organization
Accounts
Data analysis
Management
Strategic planning
Financial management
Data management
MS office
Accomplishments
- Reduced operational expenses by 46% by streamlining branch operations.
- Achieved results by completing given with 85% accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Office
Certification
Data Analysis
Timeline
Data Analysis
06-2024
Operations Manager
Arintra
05.2022 - Current
Senior Manager
DAV Enterprise
01.2019 - 12.2021
Senior Manager
Sara Enterprise
06.2018 - 12.2019
Senior Manager
Aviashi Foods Pvt Ltd
01.2016 - 02.2018
Assistant Manager
Vouge Infrastructure Pvt Ltd
04.2014 - 12.2015
Executive Sales Associate
Proplarity Group Pvt Ltd
11.2013 - 03.2014
DCA (Diploma in Computer Application)
07-2008
MBA - Marketing
Sikkim Manipal University
04.2001 -
BBA - Marketing
Punjab Technical University
04.2001 -