Subrat Pattnaik

· P&L focused

handling P&L of 85 Lakh – 1 Cr

P&L Management: -

Owning end to end profit and loss of the portfolio of hotels (7-9 hotels).

Identifying ways to improve the revenue across verticals Room Revenue, F&B, MICE, Cafe, etc.

Controlling end to end operations and costs across all the cost heads optimizing efficiency and operations.

Vendor Management: -

Managing end-to-end vendors - Sourcing, commercial negotiations, performance management, etc. for different verticals Food and Beverage, Manpower, Repair and Maintenance.

People Management: -

Leading multiple teams - Field Engineers, Trainers, Vendor Business Development.

Planning hiring needs (including bench requirements), managing the capacity and planning for the peak.

Managing the performance objectively, coaching and engaging the team. Would need to lead a team of Field Engineers, Trainers, General Managers, Vendor BDs, etc.

Problem Solving: -

Thinking on the feet and be self-driven in resolving problems in hand.

Data Orientation: -

Sound understanding of numbers and data Identifying trends, patterns, outliers and deep dive on core issues. -

Optimising Guest Experience, Revenue and Operational Costs, working within a defined budget.

Stakeholder Management: -

Engaging with different stakeholders vendors, property owners, local and central cross-functional teams to deliver the best operational excellence.

• ✔ Successfully achieved and surpassed designated admission targets through effective enrollment strategies from qualified sales leads.
  ✔ Demonstrated expertise in counseling students and parents, offering comprehensive guidance on our courses and the competitive exams landscape.
  ✔ Interacted with students and parents on a routine basis, ensuring they receive a seamless BYJU’S experience.
  ✔ Skilled at clarifying doubts and addressing concerns of both students and parents, fostering a supportive learning environment.
  ✔ Managed fee structures for different programs and batches, ensuring transparency and fairness in all transactions.
  ✔ Monitored class schedules to guarantee smooth and efficient running of classes, optimizing the learning experience.
  ✔ Established strong liaisons with the head office to promote upcoming programs, admission tests, schemes, and special offers.
  ✔ Fostered a smooth student-teacher relationship through effective communication and collaboration with academic leads.
  ✔ Successfully handled assigned administrative responsibilities with precision and attention to detail.
  ✔ Actively listened to students' concerns about academic, technical, or social challenges, providing effective solutions.
  ✔ Assisted students in processing their problems, setting goals, and developing action plans for academic success.
  ✔ Mediated conflicts between students and teachers, promoting a harmonious and supportive learning environment.
  ✔ Strengthened parent/teacher relationships, ensuring a collaborative approach to students' academic growth.
  ✔ Facilitated drug and alcohol prevention programs, promoting a healthy and safe learning atmosphere.
  ✔ Organized peer counseling programs, creating a supportive and inclusive community within the institution.
  ✔ Tracked and reported student performance at regular intervals, enabling data-driven improvements to enhance academic outcomes.

• Performed client discovery and established first contacts.
• Conducted in-person product demos to prospective customers.
• Closed sales deals and maintained follow-ups to nurture leads.
• Demonstrated the product features and provided training as required.
• Achieved a WRPS (Weekly Revenue per Store) of 1.2 lakhs during tenure.
• Successfully contributed to various B2B modules after the acquisition.

• Led the operations plan with a focus on key performance metrics and P&L management.
• Ensured smooth functioning of Operations and controlled expenses.
• Handled marketing and recruitment for the business.
• Successfully implemented the unit marketing plan and onboarded new clients.

o Drive the operations plan with a focus on key performance metrics Responsible for setting up new hubs for operations.

o Successfully set up operations units in Bhubaneshwar,Kolkata,Bangalore,Lucknow,New Delhi, Goa And Mumbai.

o Budgets and targets are set by controlling the expense of all heads in the profit and loss statement related to the PAT

o Responsible for overall Operations,Sales,Buniness Development and Transformations for entire zone.

o Participates in the budget formulation with the Finance Department. Controlling Cost Centre - Food & Beverages, Manpowers, Rentals

o Emergency / Safety plans and drills are done atlest once a month ensuring continuity. Safety Audit - 100% Compliance

o Finance Audit - 100% Compliance HR Audit - 100% Compliance

o Statutory points mentioned in internal audit - 100% Compliance

·

o Handling P&L of 85 Lakh – 1 Cr

P&L Management: -

o Owning end to end profit and loss of the portfolio of hotels (7-9 hotels).

o Identifying ways to improve the revenue across verticals Room Revenue, F&B, MICE, Cafe, etc.

o Controlling end to end operations and costs across all the cost heads optimizing efficiency and operations.

Vendor Management: -

o Managing end-to-end vendors - Sourcing, commercial negotiations, performance management, etc. for different verticals Food and Beverage, Manpower, Repair and Maintenance.

People Management: -

o Leading multiple teams - Field Engineers, Trainers, Vendor Business Development. Planning hiring needs (including bench requirements), managing the capacity and planning for the peak.

o Managing the performance objectively, coaching and engaging the team. Would need to lead a team of Field Engineers, Trainers, General Managers, Vendor BDs, etc.

Problem Solving: -

o Thinking on the feet and be self-driven in resolving problems in hand.

o Data Orientation: -

o Sound understanding of numbers and data Identifying trends, patterns, outliers and deep dive on core issues. -

o Optimizing Guest Experience, Revenue and Operational Costs, working within a defined budget

Achievement:

o Received the Best General Manager for the category for Highest NPS by the CEO.

o Received the Best General Manager for the Highest Contribution Margin for the quarter by the Hub Head- Orissa

o Won multiple recognition for Retention Parameter for the Stakeholders for Orissa Hub

• Developed and implemented marketing strategies to promote hotel services.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Increased customer service ratings through personable service.
• Reduced operating expenses by negotiating with vendors and optimizing resource management.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.