Subramaniyan MU

Avaya CM
Having experience in configuration, administration, monitoring and
troubleshooting of Avaya communication manager 8.1, Having experience in Avaya Media Gateway G450 and G650 Gateways.
Having experience in configuring DS1 card and ISDN Trunking group addition.
Having experience in Vector programing skill-based call routing, VDN.

Having experience in Avaya IP phones 9600 and Avaya Agent for
Desktop softphone configurations, troubleshooting and Analog phones configurations.

Inbound and Outbound call routings

Avaya CMS & SM
Worked on CMS R16.1 report related issues.
Troubleshooting Avaya CMS Backup related issues, Data retention, CMS Supervisor related issues, and Data recovery.
Health checks for the cloud customers before and after the activity. Worked on the system-generated Alarms.
Involved in CMS reboot activities.
CMS User ID creation and Agent ID creation deletion as per request.
CMS Skill group creation, Member Addition & deletion as per request.
Report checking (skill. VDN, Agent ID etc.) on interval basis and report sharing.
Password reset and agent ID remapping.
Performing CMS admin and Maintenance backups.

Configuring SIP extensions in Avaya SMGR and adding SIP entities. SMGR backup and restore.
SM alarm checking.

M1K Audiocodes & Oracle SBCs

Configure SBC including SIP trunking, Manipulation rules etc

Troubleshooting SBC alarms