Accomplished Senior Manager with a proven track record at State Street, adept in leading high-performing teams to exceed client service standards through innovative problem-solving and a strong work ethic. Skilled in corporate actions and reconciliation, demonstrating exceptional attention to detail and a commitment to teamwork. Successfully onboarded income processing, enhancing operational efficiency by 30%. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
· End to end operational delivery across all Middle Office Services including Portfolio Accounting, Trade Processing, Voluntary and Mandatory Corporate Actions.
· Oversight of all offshored functions to Global Processing hubs in London and Mumbai and ultimate accountability to meet and exceed client service standards
· Assure accurate and safe record keeping for client securities
· Cultivate strong relation to clients to maintain a highly trusted asset servicing reputation
· Ensure company is prepared for both internal and external audits through file analysis and processing overview.
· Reconcile any cash and stock breaks on our client records.
· Engaging in daily progressive efforts by providing support and solutions to problematic offer announced on our securities.
· Support development of Client KPI’s and Monthly Service Packs; attend relationship calls and communicate data effectively; proactive actions targeting at minimising processing risk; Ensure effective MIS process
· Effectively manage performance and develop strong leadership team.
· Reviewing the MT103 instructions for incoming FX wires and advice if ML account listed is valid.
· Funding internal GL’s to ensure sufficient funds are maintained post cutoffs.
· Verification of Swift messaging, Payments and Journals Ensure compliance with Global Information Risk activities
· Act as the escalation point for sensitive client issues, which may involve working with the Front Office to resolve questions, investigate issues and develop a satisfactory response to the client’s concerns.
· Represent Operations as subject matter expert on cross-functional operational initiatives, effectively communicating the status and issues to interested parties.
· Assisting the Team on their day to day queries
· Responding to Ad hoc queries from internal and external clients
· Check SWIFT instructions of the incoming wires that could not go through Straight thru Processing.
· Sound Knowledge on corporate action for the both Prime Brokerage Clients and Proprietor Traders. Bookings for cash dividend events and dividend reinvestment events across regions.
· Processing of All Mandatory Corporate Action events, such as full and partial calls, redemptions and maturities
· Processing of all International Mandatory Corporate Actions
· Processed and reconciled International Optional Dividends. Resolved issues between various foreign depositories and the firm. Distributed monies paid out in foreign currencies to various clients
· Liaised with various departments such as Stock loan, International Settlements, DTC Settlements and Cash Management
· Co-ordination with an understanding of inter-operability among Pre and Post Settlements, Stock Borrow Loan team, Reconciliation controls, Announcement Capture team Systems support and CAAS.
· Skills in cooperating with management to ensure accurate and rationally executed cash and stock balancing.
· Processing income as required, including generation, reconciling accruals, settlement of cash receipts, and ensuring that income entitlements are accurately accrued and settled on agreed deadlines.
· Preparing & presenting various weekly/monthly reports pertaining to process and productivity, like SAR and KRI.
· Resolved all cash position discrepancies with the Nostro accounts.
· Track "key risk indicators" and clear aged breaks to mitigate exposure.
· Responsible for preparing and updating process specific SOP’s.
· Focused on key operational, accounting, and financial reporting controls within the assigned areas and scope for SOX reviews.
· Pre-matching - This involves receipts of pre-matching reports, then they need follow up with our trade support teams and counter-parties on unmatched trades. The goal is to avoid all possible trade fails.
· Fails Management – With the received trade fail reports from the custodians, this has to be further reviewing and following up on the daily bases. Analysis involves counterparties, traders and getting them to settle without further delays.
· Swift Instructions - Prepare various SWIFT messages for manual instruction of various trades via MT541 and MT543.Amending any existing trade instructions to our agents to arrange fix via MT599.
· Resolving breaks - To resolve Depot breaks between UBS internal records and UBS accounts with Custodians in different markets. I do reconciliation and investigation to clear the breaks.
· Buy in Monitoring - To keep a ‘Fish Eye’ on all markets, which involve risk of potential, buy in. This needs to close follow up with traders, agents and counter parties. If any disturbances are seen in trade, I immediately escalate to the traders and onshore managers to avoid any possibility of failure.
· Monitor and correct institutional accounts.