SRUJANA KASOJU
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills,hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Service Desk Analyst
Wipro Limited
03.2022 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
- Proactively identified recurring issues and worked with relevant departments to implement solutions.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided outstanding technical support to over 50,000 individuals, ensuring prompt resolution of VPN and network-related issues, achieving 95% satisfaction rate.
Education
B.Tech - Computer Science And Engineering
Marri Laxman Reddy Institute of Technology
Hyderabad, India06.2021
Intermediate - MPC
Sri Chaitanya Junior College
Hyderabad, India06.2017
SSC -
Vasara Vidyalaya High School
Hyderabad, India03.2015
Skills
- C
- JAVA (basics)
- PYTHON (basics)
Timeline
Service Desk Analyst
Wipro Limited
03.2022 - Current
B.Tech - Computer Science And Engineering
Marri Laxman Reddy Institute of Technology
Intermediate - MPC
Sri Chaitanya Junior College
SSC -
Vasara Vidyalaya High School
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