SRIVALKER VISHAL
Hyderabad
Summary
A result-oriented professional experienced in AI Training and Customer Support for optimal performance. Skilled in analysis, customer service and airline operations. Committed to maximizing customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
CAP Associate
Amazon
06.2023 - 08.2023
- Identifying and reducing concession abuse by customers
- Identifying systematic issues
- Implementing solutions to problems
- Establishing and preserving customer trust with Amazon.
- Managed over 50 customer calls and chats per day.
Analyst
Teleperformance
04.2021 - 06.2022
- Worked for CoreML IHAL (Interaction Human - Agent Learning), Google Process
- Training Robot or Computer with Artificial Intelligence, by providing instructions which are compatible to agent and are quite right grammatically
- Maintaining detailed records of quality tests, inspections and finding
- Identifying opportunities for process improvement to enhance quality, efficiency, and effectiveness
- Staying updated on relevant quality standards
- Conducting various types of inspections to identify defects or deviations from quality standards
- Defining and tracking key quality metrics and key performance indicators (KPIs) to monitor and measure quality performance
- Promoting culture of continuous improvement by actively seeking feedback, analyzing data and implementing strategies to enhance quality standards and processes
- Monitoring customer feedback and satisfaction with quality
- Taking necessary actions to address customer concerns and improve overall customer experience.
Travel Consultant & Tour Coordinator
Weekend Thrill
12.2019 - 12.2020
- Contact customers who ask or write to us about their queries on social media and sell tour packages
- Follow Up with customers and close deal as early as possible
- Clarify all doubts of customers regarding tour th customers are willing to travel
- Follow Up with vendors for smooth flow of trip planned by customers
- Making sure that customer pays to company which allows smooth flow of trip
- Inviting local customers to office and explaining to them about package details like facilities, types of travel mode by showing them photos and videos.
Senior Customer Service Executive
Air Costa
03.2014 - 04.2017
- Used airline computer systems to create airline tickets and boarding passes for International and Domestic airlines.
- Verified identification and travel documents to efficiently board passengers for on-time departures.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Operated PA system to make announcements regarding flight activity.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed and close reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Informed clients of essential travel information such as travel times, transportation connections, medical and VISA requirements to facilitate quality services.
- Managed online booking inquiries of guests and travel partners.
Guest Service Officer
Air India - SATS
09.2009 - 10.2013
- Used airline computer systems to create airline tickets and boarding passes for International and Domestic airlines.
- Verified identification and travel documents to efficiently board passengers for on-time departures.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Operated PA system to make announcements regarding flight activity.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed and close reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Informed clients of essential travel information such as travel times, transportation connections, medical and VISA requirements to facilitate quality services.
- Managed online booking inquiries of guests and travel partners.
Education
MBA - Human Resources Training
Tamil Nadu Open University
Hyderabad, TG01.2014
Bachelor of Arts - Sociology
Tamil Nadu Open University
Hyderabad, TG01.2012
Intermediate -
Kakatiya Jr. College
Hyderabad, TG2006
School -
Little Flower High School
Hyderabad, TG2004
Skills
- Prompt Engineering
- MS - Office
- Analyst
- Product and service knowledge
- Customer Relations
- Adaptability
Certification
Flight Attendant course from Aviation & Hospitality Academy, 2008.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balance4-day work weekPaid time offWork from home optionFlexible work hoursCompany CulturePersonal development programsLanguages
English
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Hindi
Advanced (C1)
Timeline
CAP Associate
Amazon
06.2023 - 08.2023
Analyst
Teleperformance
04.2021 - 06.2022
Travel Consultant & Tour Coordinator
Weekend Thrill
12.2019 - 12.2020
Senior Customer Service Executive
Air Costa
03.2014 - 04.2017
Guest Service Officer
Air India - SATS
09.2009 - 10.2013
MBA - Human Resources Training
Tamil Nadu Open University
Bachelor of Arts - Sociology
Tamil Nadu Open University
Intermediate -
Kakatiya Jr. College
School -
Little Flower High School
Hobbies and Interests
- Bike Riding
- Traveling
- Photography
- Cooking
- Swimming
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