Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sri Sai Raj Anantoju

Hyderabad

Summary

Enthusiastic & hard-working graduate with a First in MSc Business with International Management.Productive employee with proven track record of successful quality management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Customer service professional with years of success in resolving customer concerns and enquiries and operations management executive. Skilled at accurately building rapport in person and over the phone. Supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients.Focusing towards delivering high standards of customer service. Improving my skills where I can be an asset to an ambitious team with my understanding of Business operations, processes and principles with analytical thinking.

With my academic experience and employment as a Quality supervisor manager and Customer support and operations executive, I have expanded upon my skill set. Being Productive with administrative knowledge and business acumen to enhance industry operations. Understanding what customer values the most. Being thorough, diligent professional with strong attention to detail and decisive approach to problem-solving. .

Overview

3
3
years of professional experience

Work History

Cloud Security Engineer

Amazon
01.2023 - 05.2024
  • Led a team of security analysts to monitor and analyze potential risks, ensuring timely threat mitigation and incident response.
  • Worked with teams to develop company-wide information assurance, security standards and procedures.
  • Conducted security audits to identify vulnerabilities.
  • Designed and deployed secure network infrastructure configurations, minimizing potential attack surfaces and preventing unauthorized access attempts.
  • Developed and maintained company-wide endpoint security solutions.
  • Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
  • Provided top-notch customer service while addressing client concerns regarding their cloud environments effectively.
  • Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Performed network troubleshooting to isolate and diagnose common problems.
  • Engaged business and technology stakeholders to gather goals and requirements.
  • Created frameworks by designing and developing technical solutions.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.

Customer support and operations

Tesco Superstore
08.2022 - 12.2023
  • Regularly merchandised stock and restocked shelves, ensuring great availability for shop's customers.
  • Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
  • Provided detailed product information to customers to support informed decision-making.
  • Identified areas for operational improvement based on insights, operational understanding and customer feedback.
  • Closely monitored operations, ensuring timeframes, quantities and regulations were followed.
  • Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned.

Junior Business Analyst

Eapps technologies Ltd
01.2021 - 06.2022
  • Elicited stakeholder feedback and collaboration at regular meetings.
  • Collected, tracked and evaluated current business and market trend data.
  • Boosted company efficiency and customer satisfaction by eliminating inefficient processes.
  • Presented advanced business cases, ROI models and change management programmes to senior stakeholders.

Education

Masters in International management with Business - Business and Management

Northumbria University
2022

Skills

  • Excellent communication skills oral and written
  • NextGen
  • Endpoint Security
  • SSO & SAML
  • Deploying and Access Management
  • Cloud Compliance
  • Identity Management
  • Cloud Monitoring
  • Problem solving
  • Analytical thinking and problem solving
  • Being detail-oriented and capable of delivering a high level of accuracy
  • Knowledge of business structure
  • Operation tracking and reporting
  • Team building and collaborative
  • Customer experience evaluation
  • Team management
  • Operations Support

Affiliations

  • Certified Diamond Graduate from Gemological Institute of America, London.
  • Ambition Of dealing in diamonds between India and London as it is our Family Business and tradition.
  • Member of camfed International, A movement educate and empower girls in rural Africa.

Timeline

Cloud Security Engineer

Amazon
01.2023 - 05.2024

Customer support and operations

Tesco Superstore
08.2022 - 12.2023

Junior Business Analyst

Eapps technologies Ltd
01.2021 - 06.2022

Masters in International management with Business - Business and Management

Northumbria University
Sri Sai Raj Anantoju