Srinu Rongala
Customer Support Representative
Hyderabad
Summary
Dynamic Customer Service Representative with a proven track record at Randstad India Pvt Ltd and Tech Mahindra, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and retention through informed recommendations and timely support.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Representative
Tech Mahindra
Hyderabad
12.2025 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Increased sales through effective upselling techniques and offering promotional deals.
- Increased revenue by identifying and pursuing upselling opportunities within existing accounts.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- Maintained comprehensive knowledge of company policies and product offerings to assist customers effectively.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Randstad India Pvt Ltd.
Hyderabad
08.2024 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
06.2023 - 06.2024
- Facilitated customer support through email, utilizing multiple tools such as Talisma, Customer 360, Life Asia, and Decision Tree to address customer concerns.
- Handled escalated emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Sri Sai Junior College
Narsipatnam, India 04.2001 -
Secondary School Education -
Zilla Parishad High School
Narsipatnam, India 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Timeline
Customer Service Representative
Tech Mahindra
12.2025 - Current
Customer Service Representative
Randstad India Pvt Ltd.
08.2024 - 09.2025
Customer Service Representative
Concentrix
06.2023 - 06.2024
High School Diploma -
Sri Sai Junior College
04.2001 -
Secondary School Education -
Zilla Parishad High School
04.2001 -
Accomplishments
I have received a Minute Maverick award for achieving an outstanding schedule adherence score, demonstrating exceptional punctuality, discipline and time management in Tech Mahindra.
Hobbies
- Watching Anime
- chess
- Reading medium articles
- Playing video games