Srinivas Voolla
ServiceNow Business Analyst
Hyderabad
Summary
I am a seasoned IT professional with over a decade of experience, including more than four years dedicated to Service Now Business Analyst and developer. My expertise lies in configuring IT Service Management (ITSM) modules, developing Service Catalogs, and scripting to automate processes and integrate data seamlessly. I have a proven track record of designing solutions that enhance service delivery and streamline workflows, ensuring efficient and effective IT operations. I am committed to leveraging my skills to drive innovation and excellence in IT service management.
Overview
16
16
years of professional experience
Work History
Associate
Kyndryl India Pvt Ltd
09.2021 - Current
- Worked on various enhancements and stories in ServiceNow ITSM
- Created Service Catalogs, order guide, record producers.
- Importing data by using transform maps.
- Developed custom applications for Service Management using the Service-Now platform.
- Created SLAs and participated in running SLAs and responsible for closing successfully.
- Scheduled SLA's as per scope of tickets.
- Written Business Rules for customizing the tool.
- Written Client Scripts, UI Actions and Script Includes for customizing the tool.
- Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts.
- Using Workflow Editor for creating workflows.
- Using different workflow activities and added new conditions for activities.
- Responsible in building Catalogs, Catalog categories and Record producers.
- Responsible in building SLA and generating Reports.
- Defined users, groups and roles and providing accessing permissions.
- Participated in validating Form and Table level using UI Policies.
- Worked with Import and Update sets.
- Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server side scripts by using events existed in event registry.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Senior Operations Professional
IBM India Pvt Ltd
01.2013 - 08.2021
- ServiceNow Business Analyst/Administrator (Jan 2019 - Aug 2022)
- Client: ABB
- Project – ABB is a pioneering technology leader that works closely with utility, industry, and transport and infrastructure customers in roughly 100 countries.
- Importing data by using transform maps.
- Written Business Rules for customizing the tool.
- Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts.
- Using Workflow Editor for creating workflows.
- Using different workflow activities and added new conditions for activities.
- Responsible in building Catalogs, Catalog categories and Record producers.
- Responsible in building SLA and generating Reports.
- Defined users, groups and roles and providing accessing permissions.
- Participated in validating Form and Table level using UI Policies.
- Worked with Import and Update sets.
- Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server side scripts by using events existed in event registry, scheduled generation and distribution of reports.
- Importing the Data in different formats (Excel, CSV, and XML) via attachments.
Security Analyst
IBM India Pvt Ltd
01.2015 - 12.2019
- Project – Statestreet Bank, VRA
- Worked closely with engineering team on VRA Tool Business applications related servers’ defects while performing scan and to isolate the root cause of defects in VRA tool.
- Responsible for an online, detailed, and up-to-date disaster recovery topology.
- Discovers the current data protection status of your critical applications.
- Prepared the positive and negative test scenarios based on OS configuration settings.
Security Analyst
IBM India Pvt Ltd
01.2013 - 12.2014
- Project – Xcel Energy
- Responsible for communicating Defect Status Reports to Client and Vendor in project meetings.
- Verifying the data using CIRATS tool.
- Interactions with platform teams to resolve the issues.
- Reporting daily system compliant status.
Floor Engineer
CMC Info Private Ltd.
11.2009 - 09.2011
Education
Master of Computer Applications - Computer Applications
Nirvana Institute of Education
Hyderabad, India 04.2001 -
Skills
ITSM Tool : Service now Suite
Web Related : HTML, JavaScript
Data Base : SQL ServerIT Service Management (ITSM, ITOM),
Tools : SOAP & REST API
Timeline
Associate
Kyndryl India Pvt Ltd
09.2021 - Current
Security Analyst
IBM India Pvt Ltd
01.2015 - 12.2019
Senior Operations Professional
IBM India Pvt Ltd
01.2013 - 08.2021
Security Analyst
IBM India Pvt Ltd
01.2013 - 12.2014
Floor Engineer
CMC Info Private Ltd.
11.2009 - 09.2011
Master of Computer Applications - Computer Applications
Nirvana Institute of Education
04.2001 -
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