Srinivas Reddy
Hyderabad
Summary
Results-driven professional with 8+ years of experience in broadband services and proven expertise in team management. Skilled in optimizing service delivery, enhancing customer satisfaction, and leading cross-functional teams to achieve operational excellence. Strong analytical and problem-solving abilities, with a track record of implementing innovative solutions that improve performance and drive business growth. Committed to fostering a collaborative work environment and empowering team members to excel
Overview
10
10
years of professional experience
Work History
Software Developer
Innings2 Private Limited
04.2023 - 09.2024
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed software for desktop and mobile operating systems.
- Coordinated deployments of new software, feature updates and fixes.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Jr. Software Engineer
My Apps Developement
06.2022 - 04.2023
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed software for mobile operating systems.
- Corrected, modified and upgraded software to improve performance.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Urban Jio Point Manager
Reliance Jio Infocomm
07.2018 - 05.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Provided customer with information and requirements for all services.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Trained new employees to properly perform installations and repairs.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Sr. Field Engineer
Bharti Airtel Ltd.
03.2016 - 08.2018
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed and resolved social media escalations for broadband services, addressing customer concerns promptly to enhance satisfaction and retention.
- Trained new employees to properly perform installations and repairs.
- Identified major issues that could arise and provided solutions for these problems.
- Delivered services to customer locations within specific timeframes.
- Coordinated installation of new users and relocations of existing users.
- Installed and maintained systems and analyzed users' needs.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Network Engineer
DVR Broadband Services
11.2014 - 02.2016
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Cisco routers.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Assisted with implementation and support of network monitoring tools.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Education
Bachelor of Arts - Economics
Adarsha Degree College
Siddipet, India10-2021
Diploma - Electronics And Communications Engineering
Annamacharya Institute of Technology And Sciences
Hyderabad05-2015
Skills
- Technical Support
- Work Planning
- Service Level Agreements
- Key Performance Indicators
- Customer Support
- Network Troubleshooting
- Technical training
- Task Prioritization
- Project Management
- Multitasking Abilities
- Educating customers
- Team building
Timeline
Software Developer
Innings2 Private Limited
04.2023 - 09.2024
Jr. Software Engineer
My Apps Developement
06.2022 - 04.2023
Urban Jio Point Manager
Reliance Jio Infocomm
07.2018 - 05.2020
Sr. Field Engineer
Bharti Airtel Ltd.
03.2016 - 08.2018
Network Engineer
DVR Broadband Services
11.2014 - 02.2016
Bachelor of Arts - Economics
Adarsha Degree College
Diploma - Electronics And Communications Engineering
Annamacharya Institute of Technology And Sciences
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