Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Srinath Gajjelli

Lead ServiceNow Developer
Hyderabad

Summary

Experienced and certified ServiceNow Lead Developer with over 8 years of hands-on expertise in designing, developing, and administering the ServiceNow platform. Proven track record of delivering scalable solutions across ITSM, ITOM, PPM, HRSM, CSM, Service Portal, Cloud Management, and Facilities Management (Nuvolo). Strong background in enterprise service transformation, system integrations, and application migrations. Certified ServiceNow System Administrator and Application Developer with extensive knowledge in integrating with third-party platforms such as Salesforce, Google, AWS, and Tenable.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Lead ServiceNow Developer

Providence Global centre
05.2020 - Current
  • Gathered business requirements and led the Nuvolo migration of 16 instances into a single ServiceNow platform.
  • Managed integrations with Genesis, Xerox, Log MeIn, and Twilio using REST APIs to streamline communication and automation.
  • Redesigned the Service Portal using custom widgets and pages; implemented mobile applications and catalog item enhancements for onboarding and offboarding.
  • Implemented Nuvolo Clinical and Facilities Management applications and customized the procurement process.
  • Designed workflows, notifications, and approval processes across ITSM and PPM modules.
  • Automated user access, data imports, and email-based ticket creation using Flow Designer and inbound actions.
  • Maintained Discovery and CMDB, developed custom reports via UI Pages, and led the ServiceNow upgrades.

Associate consultant

ZeTechno Products and Services Pvt. Ltd
05.2019 - 05.2020
  • Led requirement gathering sessions and managed the development team to deliver client-focused solutions.
  • Proposed tailored solutions based on business needs and system capabilities.
  • Designed surveys with triggering conditions and implemented related email notifications, including alerts for negative feedback.
  • Customized core modules including Location, Knowledge Base, and Walk-Up Experience to align with client processes.
  • Modified Service Portal components to enhance user experience and functionality.
  • Developed and implemented logic for calculating risk assessments.

Software Engineer

NtrixIT Innovations
02.2017 - 04.2019
  • Implemented, customized, and maintained ITSM modules including Incident, Change, Problem, and Service Catalog in ServiceNow.
  • Managed data imports using Import Sets and handled Update Set migrations from development to testing environments.
  • Created and customized tables, Business Rules, Client Scripts, UI Policies, and Data Policies to meet functional requirements.
  • Designed and built Service Catalog items using variables, variable sets, catalog client scripts, and UI policies.
  • Developed and customized workflows to automate service request processes.
  • Coordinated ServiceNow version upgrades from Istanbul to Kingston, including patch management.
  • Collaborated with stakeholders and Business Analysts to analyze and refine user requirements.
  • Customized Service Portals by developing widgets and pages using Bootstrap, AngularJS, CSS, HTML, and JavaScript.
  • Created and scheduled reports to support business and operational needs.

Education

BTech - EEE

TKR College of Engineering
01.2013 - 01.2017

Skills

Hardware & Software Asset Management(HAM)

Configuration Management Database(CMDB)

IT Service Management (ITSM)

Now Platform

Strategic Portfolio Management (SPM)

JavaScript, AngularJS

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Certification

Certified System Administration

Timeline

Lead ServiceNow Developer

Providence Global centre
05.2020 - Current

Associate consultant

ZeTechno Products and Services Pvt. Ltd
05.2019 - 05.2020

Software Engineer

NtrixIT Innovations
02.2017 - 04.2019

BTech - EEE

TKR College of Engineering
01.2013 - 01.2017

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Srinath GajjelliLead ServiceNow Developer