Sridurga Kosetty
Hyderabad
Summary
Dynamic Customer Support Manager with a proven track record, adept at enhancing client satisfaction through effective communication and problem resolution. Skilled in developing customer support plans and analyzing performance metrics to drive continuous improvement. Recognized for maintaining composure under pressure while managing diverse customer needs.
Overview
2
2
years of professional experience
Work History
Customer Support Manager
Vernex Technologies
02.2025 - 08.2025
- Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques.
- Generated status and performance reports to facilitate continuous improvement.
- Monitored employee performance to identify areas for improvement and additional training needs.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Analyzed product information to verify accuracy and drive corrective actions to closure.
- Assessed reports, monitored calls and analyzed customer usage to identify process improvement opportunities.
Customer Relationship Executive
RAAM Group
04.2023 - 01.2025
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Education
Master of Computer Applications - Computers
Aditya Engineering College
Kakinada06-2020
Skills
- Ability to concentrate and understand customer issues
- Excellent verbal communication, clear articulation, and a neutral accent
- Effectively resolve customer issues and handle tough situations
- Remaining calm and composed with customers
- Ability to handle different customer needs and work with diverse audiences
- Efficiently handle calls and manage the workload
- Juggle different tasks simultaneously, such as speaking with a customer and updating records
- Proficiency in using computers, communication systems, and CRM software
- Understanding of the products or services you support to assist customers effectively
- Customer support plan development
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Customer Support Manager
Vernex Technologies
02.2025 - 08.2025
Customer Relationship Executive
RAAM Group
04.2023 - 01.2025
Master of Computer Applications - Computers
Aditya Engineering College
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