Sridhar Reddy Jinna
Fraud Analyst
Hyderabad
Summary
Dynamic Executive with 6+ years of experience in customer service operations, banking operations, and data analytics. Proficient in using data analyst tools and techniques to gather, analyze, and visualize data to drive decision-making and business improvements. Experienced fraud analyst in banking and financial institutions, skilled in safeguarding assets and maintaining financial integrity through advanced data-driven fraud detection.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Fraud & Claims Operations Representative (Fraud Analyst)
Wells Fargo
07.2023 - Current
- Identify chargeback eligibility for non-fraud and fraud transactions; raise chargebacks using reason codes and the dispute process/representment for Visa and Mastercard networks, adhering to the regulatory and card network compliance requirements.
- Manage all aspects of the chargeback cycle for credit and debit cards while working with cross-functional teams to deliver results.
- Helped in clearing nearly 25,000 chargeback and pre-arbitration cases with a quality of 98.3% for the year 2024-25 and Q1-Q3 of 2025 in both Visa and Mastercard networks.
- Monitor and detect fraud patterns, utilizing analytical and visualization tools to track transaction data.
- Conduct KYC verification, fraud claims, SAR reporting, chargebacks, ATO, and payment fraud analysis using data dashboards.
- Ensure compliance with AML regulations, performing Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD).
- Leverage advanced Excel (pivot tables, VLOOKUP, conditional formatting), and SQL queries to analyze chargeback trends and fraud scenarios.
- Prepare and present fraud reports and data visualizations to management using Tableau and Power BI.
Process Associate
Genpact
10.2022 - 05.2023
- Respond to customer queries, support data collection, and enable account recovery.
- Monitor transaction management, risk management, and sanctions using compliance dashboards.
- Conduct AML/BSA and KYC compliance screening, using spreadsheets and data analysis for process improvement.
- Generate periodic reports and risk analytics using Excel and Tableau.
Student Success Specialist
Think and Learn Pvt Ltd
03.2022 - 10.2022
- Mentored students and parents using communication and CRM tools.
- Monitored and analyzed student performance dashboards using Salesforce and spreadsheets.
Machine Learning Data Associate
Amazon Development Centre Pvt Ltd
07.2019 - 05.2021
- Specialized in language data analysis and emotion tagging for Alexa AI using various annotation tools.
- Analyzed customer datasets for pattern discovery and model improvement.
- Performed data cleaning, transformation, and statistical analysis for project deliverables.
Customer Service Associate
Amazon Development Centre Pvt Ltd
10.2018 - 04.2019
- Communicated with customers via mail, chat, and phone.
- Used data tools to analyze customer account issues, ensuring quality and efficiency.
Education
Bachelors - Computer Science Engineering
Jawaharlal Nehru Technological University
07.2017
Skills
- Spreadsheets: Microsoft Excel (advanced formulas, pivot tables, dashboards), Google Sheets
- SQL: MySQL– creating queries, joins, aggregations, and data cleaning
- Tableau: Building interactive dashboards and data visualizations
- Power BI: Visualizing business intelligence insights for stakeholders
- Programming Languages: Python (Pandas, NumPy, Matplotlib) and R (basic)
Certification
Google Data Analytics Professional Certificate
Accomplishments
- Spotlight Award for Q2 2025 for achieving highest quality and productivity metrics.
- 3X Best performer of the month in 2024 achieving 100% quality.
- Trained team of New hires with overall process and procedure of working with various tools.
Conclusion
With extensive experience in both data analytics and fraud/Banking operations, I combine analytical thinking, attention to detail, and technical expertise in leading data analyst tools. I am confident in my ability to deliver actionable insights, support compliance needs, and drive process improvements in any financial or analytical role.
Timeline
Fraud & Claims Operations Representative (Fraud Analyst)
Wells Fargo
07.2023 - Current
Process Associate
Genpact
10.2022 - 05.2023
Student Success Specialist
Think and Learn Pvt Ltd
03.2022 - 10.2022
Machine Learning Data Associate
Amazon Development Centre Pvt Ltd
07.2019 - 05.2021
Customer Service Associate
Amazon Development Centre Pvt Ltd
10.2018 - 04.2019
Bachelors - Computer Science Engineering
Jawaharlal Nehru Technological University
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Nithin SaraNithin Sara
Sr. Product Engineer at TECHMAHINDRA LTDSr. Product Engineer at TECHMAHINDRA LTD