Career Episode
Commenced career as Associate Operations Processor in ARCOE team (Account Reconcilement Center Of Excellence) in the year 2018,promoted as Operations Processor in the year 2020, Senior Operations Processor in the year 2021 and Operation Lead Processor in the year 2023
Responsibilities
Performing QC for each TMs on daily basis
Acting as SME in resolving process related queries
Providing Training for new TMs
Preparing Monthly Based Reports base up on TMs performance
Preparing score cards for individual TMs
Acting as Back Up in the absence of Manager
Prepared SOPs and Procedures for all four processes
Achievements
Received Golden Spoke Award in the year 2022
Received Gold Coin Award in the year 2021
Received Wells Fargo Champion award in the year 2020
Received Quality Champ award for 8 times and monthly best performer for 6 times
Promoted as Lead Operation Processor in the year 2023
Reduced Training Window from 8 months to 3 months
Given two Idea Projects and three best practices
Lead Operations Processor
Account Reconcilement Center Of Excellence (ARCOE)
ARCOE team provides back office support for all Wells Fargo banking centers (Branches).Responsible for performing varied activities generally related to reconciling, calculating/ processing and balancing and reviewing accounts/ records for accuracy. Performing internal accounts reconcilement for the wholesale accounts performing reconcilement for 2 different process those will be reconciled on monthly basis and other will be reconciled on daily basis.
Roles & Responsibilities:
Responsible for performing varied activities generally related to reconciling, calculating, balancing and reviewing records. Posting to general ledgers and other accounting records. The functions provided by the team
includes reconciling teller cash lines to the general ledger and researching and resolving outstanding cash tickets, miscellaneous error correction.
Cash Difference Research Process (CDR)
CDR deals with Branch Banking Teller account reconciliation disputes and resolve tellers outage
We do research and adjust customer accounts & general ledgers accordingly
We send email to branches to fix the tellers cash differences with our findings
Research the teller work, review daily cash movements in bank accounts and entries posted correctly in accounting system
Ensuring the entries are reconciled ina timely manner to reduce fraud and losses to Wells Fargo Bank
Cash In Transit Process(CIT)
Identifying discrepancies between shipments made from Branch to Cash Vault, and Cash Vault to branch including missing shipments.
Researching with Branch , Armored Transportation and Cash Vaults team to clear the outstanding shipments through emails and adjusting Customers & General Ledgers accordingly
Cash Vault Reconciliation (Daily & Monthly Reconcilement)
Responsible for performing varied activities related to reconciling,calculating,balancing and reviewing record of CV general ledgers accounts
Identifying and reporting unmatched or open items to the cash vaults for research and resolution
Monitoring and balancing the General Ledger accounts in standardized way with all accounting policies and guide lines on monthly basis
Line Of Credit Process (LOC)
We reconciles with information about clearing and monitoring Gender Ledger (GL) accounts for Letter Of Credit. Reconcilers will be reaching out to the Branch Relationship Manager for the outstanding payments enquiry from the customer via emails.
Timely viewing the Fees, that are due from the customer. Reaching out to the Relationship Manager for the status of the payment and the mode of the payment.
Ensure exceptions payments are cleared to meet the account-aging standards.
Teamwork and Collaboration