Sri Lalitha Balanjani
Delivery Manager Accounts Payable
Bengaluru
Summary
To be a part of an organization where every assignment is a challenge, gives me an opportunity to enhance my exposure.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Delivery Manager for IKEA Accounts Payable
IBM GPS Private Limited
Bangalore
10.2023 - Current
- Handling Italy, Portugal, Spain and USA
- Team of 3 Assistant managers and a total team of 65 members
- ERP Transition from Basware to SAP S4
- Planning and scheduling the delivery process, including defining project scope, Resource planning Alignment on BRC dates, Golden transaction dates and Go Live timelines.
- Managing the resources required for delivery, identifying important roles and selecting the right candidates for critical activities, Planning on the training requirements.
- Designing the team and allocating tasks to team members and ensuring that the project stays on track.
- Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.
- Communicating with stakeholders, including team members, clients, and other stakeholders, to ensure that everyone is informed about the progress of the delivery.
- Tracking progress and adjusting as needed to keep the delivery on track.
- Providing guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks.
- Working with clients or other stakeholders to meet their needs and expectations.
- Defining clear milestones with checkpoints to monitor progress effectively.
- Implementing agile methodologies to allow for flexibility and quick adaptations.
- Leveraging automation where possible to streamline repetitive tasks.
- Establishing a feedback loop to continuously improve processes and adjust strategies.
- Prioritizing stakeholder alignment by maintaining transparency and proactive communication.
Deputy Assistant Manager for IKEA Accounts Payable
IBM GPS Private Limited
Bangalore
09.2022 - 10.2023
- Managing USA, Canada, Australia, Newzealand and Belgium
- Transition of Basware ERP countries from Poznan to India:
- Planning and coordinating transitions, such as mergers, acquisitions, system upgrades, or process changes.
- Developing transition strategies, including scope, timelines, and budget requirements.
- Managing risks by identifying potential challenges and implementing mitigation strategies.
- Communicating with stakeholders, ensuring alignment and addressing concerns.
- Monitoring progress and adjusting plans to keep transitions on track.
- Providing training and support to employees to facilitate adaptation to new processes.
- Ensuring compliance with company policies and industry regulations.
- Managing the accounts payable department and supervising staff.
- Ensuring timely payments of vendor invoices and expense vouchers.
- Developing and maintaining systems, procedures, and policies for accounts payable functions.
- Reconciling supplier statements and resolving discrepancies.
- Overseeing month-end financial records and ensuring accuracy in financial statements.
- Providing accounting assistance to project managers and operations staff.
- Hiring, training, and evaluating accounts payable staff to ensure efficiency.
- Building relationships with vendors, clients, and stakeholders to maintain smooth financial operations.
Assistant Manager
IBM GPS Private Limited
Bangalore
03.2016 - 03.2023
- Vendor Master Data Management:
- Data Accuracy and Consistency:
- Maintaining accurate and consistent vendor information across all relevant systems.
- Data Cleansing and Standardization:
- Identifying and correcting inconsistencies, ensuring data quality, and standardizing vendor information.
- Vendor Onboarding and Offboarding:
- Managing the process of adding new vendors and removing inactive ones, including data verification and documentation.
- Vendor Lifecycle Management:
- Overseeing the entire vendor lifecycle, from vetting and due diligence to contract negotiations, performance monitoring, and risk management.
- Data Reporting and Analytics:
- Generating reports on vendor performance, spend, and other relevant metrics to support informed decision-making.
- Travel & Expense Management:
- Policy Development and Implementation:
- Developing and maintaining the company's travel policy, ensuring compliance with industry standards and company objectives.
- Expense Claim Processing:
- Managing the processing of travel and expense claims, ensuring compliance with policies and procedures.
- Corporate Card Management:
- Overseeing corporate card usage, monitoring spending, and managing queries.
- Travel Booking and Negotiation:
- Negotiating with vendors for favorable rates and discounts on travel services.
- Expense Reporting and Reconciliation:
- Generating reports on travel and expense spending, reconciling expenses with budgets, and identifying cost-saving opportunities.
- Employee Support:
- Providing support to employees on travel and expense policies, procedures, and processes.
- Internal Controls and Process Improvement:
- Identifying and implementing process improvements to enhance internal controls and efficiency.
- Auditing and Compliance:
- Ensuring compliance with internal and external audit requirements related to travel and expense processes.
- Additional Responsibilities:
- Collaboration with Stakeholders:
- Working closely with procurement, finance, and other departments to ensure alignment and efficiency.
- Vendor Relationship Management:
- Building and maintaining strong relationships with key vendors.
- Data Security and Access Control:
- Implementing appropriate data security measures and managing access control to vendor master data.
- Process Improvement and Automation:
- Identifying and implementing opportunities for process improvement and automation to enhance efficiency and accuracy.
Team Lead
IBM GPS Private Limited
09.2013 - 03.2016
- Oversee the accounts payable functions, including corporate, domestic, and foreign agent payables.
- Main point of contact for resolving complex A/P related issues, ensuring compliance with vendor-payment terms.
- Working with external departments, vendors, and foreign partners to resolve issues and ensure timely processing of payments.
- Close monitoring of the A/P Aging, ensuring aged payables are resolved and proper review and reconciliation processes are in place.
- Maintain documented A/P best practices, identifying inefficiencies and recommending changes for review by senior management.
- Monitors the AP Mailboxes to ensure appropriate processing times and resolution of issues.
- Processing urgent A/P check, ACH debit or wire requests.
- Assist with reconciling and counter-settling with foreign trade partners using various currencies.
- Submit SLA’s and Monthly review deck.
Senior Accounts Practitioner
IBM GPS Private Limited
05.2011 - 09.2013
- Process Worked for: PEARSON
- Applications worked with: SAP, VISTA, ORACLE, Excel, Book Master/TMS
- Accounts Receivables:
- Credit Card Activities:
- Processing all the Credit card payments and refund requests received through email, fax and calls received.
- Balancing the Ledger accounts every day with the bank reports that will be received for various locations.
- Processing check refunds for those payments received through credit card and checking on the approvals limit and required forms filled for the same.
- Handling queries received from the customer’s and the clients and responding to the same in the next 12 hours.
- Handling the disputes raised by the customer through Amex, Chase Paymentech and PayPal Websites.
- Dealing with the everyday charge backs received.
- Handling customer accounts.
- Reporting:
- Providing the Day to day updated reports on the status of daily activity.
- Sending the consolidated month end report stating the total payments processed under different company codes, total refunds issued, total Charge backs received and total disputes received which are been won and what have been lost.
- Handling the Escalation calls for the team and managing the team volumes and allocating the volumes to the team.
F&A Executive
IBM GPS Private Limited
04.2008 - 06.2010
- Process worked for: FEDERAL MOGUL
- Responsibilities:
- Processing all kind of Invoices, like normal (third party invoices), inter-company invoices, Corporate and Southfield.
- Processing utility bills, and reconciliation on the past due.
- Handling special requests and processing ACH and Check request.
- Effectively communicate by call and e-mails with clients and have the issues resolved very quickly and to keep the client happy.
- Communicating to the onshore regarding updates and important details and maintain updated Tracker for the team for future references.
Executive CRM
IBM Daksh Business process services Pvt Ltd
10.2006 - 04.2008
- Process Worked for: LTSB
- Responsibilities:
- Collections & Handling customers in financial difficulties.
- Calculating income and expenditure of the customers.
- Handling bank collection calls, loan accounts and mortgage.
CSR
24/7 CUSTOMER& CO.
01.2004 - 01.2006
- Process worked for: Chase Manhattan Bank
- Out bond process.
- Selling CPP.
- Achievements:
- Most consistent performer Aug – 2005.
- Outstanding performance Sep – 2005.
- Most consistent performer May – 2006.
- Highest login hours - July campaign.
Accountant
Satyanarayana and Associates Audit Firm
01.2001 - 01.2004
- Vouching and verification.
- Preparing financial statements and Balance sheet.
- Income tax computations.
- Bank reconciliation statement.
Education
Bachelor of Arts - Specialization in Finance
Osmania University
Hyderabad 04.2001 -
Skills
- Comprehensive problem solving abilities
- Excellent verbal and written communication skills
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.
Personal Information
- Date of Birth: 07/31/83
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Delivery Manager for IKEA Accounts Payable
IBM GPS Private Limited
10.2023 - Current
Deputy Assistant Manager for IKEA Accounts Payable
IBM GPS Private Limited
09.2022 - 10.2023
Assistant Manager
IBM GPS Private Limited
03.2016 - 03.2023
Team Lead
IBM GPS Private Limited
09.2013 - 03.2016
Senior Accounts Practitioner
IBM GPS Private Limited
05.2011 - 09.2013
F&A Executive
IBM GPS Private Limited
04.2008 - 06.2010
Executive CRM
IBM Daksh Business process services Pvt Ltd
10.2006 - 04.2008
CSR
24/7 CUSTOMER& CO.
01.2004 - 01.2006
Bachelor of Arts - Specialization in Finance
Osmania University
04.2001 -
Accountant
Satyanarayana and Associates Audit Firm
01.2001 - 01.2004
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