Dynamic Team Manager with a proven track record at Cognizant Technologies, recognized for enhancing operational efficiency and leading cross-functional teams. Proficient in SQL and Google Spreadsheets, I excel in data analysis and staff development, driving significant improvements in performance and customer satisfaction. Award-winning leader committed to excellence and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Manager
Cognizant Technologies Pvt Ltd
Hyderabad
09.2021 - Current
Oversee day-to-day operations, including staff management, inventory control, and customer service.
Develop and implement operational policies and procedures to improve efficiency and productivity.
Analyse operational data and performance metrics to identify areas for improvement and cost savings.
Lead cross-functional teams to execute strategic initiatives and achieve business objectives.
Conduct regular performance evaluations and provide coaching and training to staff members.
Handling the business profiles which were came from the GMB platform
Approving the genuine business profiles based on Title, category, address, hours of operation, contact information, and high-quality photos
Identify the Abuse content related to the phone number, Business owners, can we permit the business or not
Worked on the base map projects like different navigation modes (2W Navigation, Bike paths, Lane Mapping) for customers (ride sharing and food delivery partners) based on the client requirements
Part of truck navigation projects like identifying the tool requirements, testing the new features and identifying the different resources to model the basemap.
Identifying the root cause for the navigation failure cases ( which were escalated from the customers or internal stakeholders) with the help of internal tools like pathfinder tool.
Worked on a project like improving search navigation ( address accuracy ) with the help of Geocoder tool.
Handling the different escalations, adding new features to the base maps
Based on latest updates through PR/ Twitter tools.
Pioneered Footprint data extraction process to improve the base maps
Participated in the Haystack project (Filed Eval relates to the offline maps)
Team Lead
Wipro Technologies Pvt Ltd
Hyderabad
06.2017 - 10.2021
Received the above and beyond awards thrice in Wipro between 2017 - 2020.
Pod Lead
Globallogic Pvt Ltd
Hyderabad
11.2015 - 06.2017
Received Best Lead award from globallogics for 2015 and 2016.
Process Executive
Globallogic PVT LTD
Hyderabad
12.2013 - 11.2015
Received the Spot Bonus award for Geometric eval September 2015.
Best employee of the year in 2014
Education
Bachelor of Engineering -
JNTU Univercity
Skills
Google Spreadsheets
MicroSoft Excel
Windows
Linux
PLX (Internal API)
SQL
Certification
Certified CSM
Six Sigma Green Belt, 2016
PMP basic, 2021
Accomplishments
Handling the business profiles which were came from the GMB platform.
Approving the genuine business profiles based on Title, category, address, hours of operation, contact information, and high-quality photos.
Identify the Abuse content related to the phone number, Business owners, can we permit the business or not.
Worked on the base map projects like different navigation modes (2W Navigation, Bike paths, Lane Mapping) for customers (ride sharing and food delivery partners) based on the client requirements.
Part of truck navigation projects like identifying the tool requirements, testing the new features and identifying the different resources to model the basemap.
Identifying the root cause for the navigation failure cases (which were escalated from the customers or internal stakeholders) with the help of internal tools like pathfinder tool.
Worked on a project like improving search navigation (address accuracy) with the help of Geocoder tool.
Handling the different escalations, adding new features to the base maps based on latest updates through PR/ Twitter tools.
Pioneered Footprint data extraction process to improve the base maps.
Participated in the Haystack project (Filed Eval relates to the offline maps).
Place
Hyderabad, TG
Disclaimer
I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge.
Awards Honours
Received the above and beyond awards thrice in Wipro between 2017 - 2020.
Received the Spot Bonus award for Geometric eval September 2015.
Received Best Employee award from globallogic for 2014 and 2016.
Roles And Responsibilities
Oversee day-to-day operations, including staff management, inventory control, and customer service.
Develop and implement operational policies and procedures to improve efficiency and productivity.
Analyse operational data and performance metrics to identify areas for improvement and cost savings.
Lead cross-functional teams to execute strategic initiatives and achieve business objectives.
Conduct regular performance evaluations and provide coaching and training to staff members.