Sravan Kumar Damaraju
Customer Success Manager
Hyderabad
Summary
Experienced Salesforce professional with expertise in declarative development, Apex and Visual Force. Skilled in Salesforce Sales and Service Cloud, including SOQL. Exceptional analytical and problem-solving skills. Intuitively understands technology at strategic and implementation levels. Performs business analysis and designs effective technology solutions. Communicates complex technical concepts to non-technical audiences. Bridges gap between technical and non-technical stakeholders. Conducts needs assessments through interviews. Excellent technical and marketing writing abilities. Extensive consulting experience as an independent consultant and contractor, managing projects and maintaining strong relationships with clients and vendors. Proven ability to effectively manage employees within own business.
Overview
8
8
years of professional experience
8
8
Certifications
Work History
Customer Success Manager
Salesforce India pvt ltd
Hyderabad
04.2024 - Current
- Work closely with Signature customers to align their business goals and prepare a joint plan of action to achieve the respective goals.
- Received appreciations from leadership for handling complex customer Incidents and mentorship for team members
Senior Technical Account Manager
Salesforce India pvt ltd
08.2023 - 04.2024
- Mentored ~8 new Technical Account Managers and onboarded new Signature customers (panel).
- Code review panels (>10 Orgs/instances) and conducted sessions on technical topics to cross-skill the team across the clouds.
Technical Account Manager
Salesforce India pvt ltd
Hyderabad
01.2022 - 08.2023
- Provided technical and architectural guidance to follow SFDC best practices for Signature customers and help them grow their project and implementation deadlines with SFDC products and features.
- Received prestigious Executive Vice-President (EVP) Award for the exceptional work for customers
Technical Support Engineer
Salesforce India pvt ltd
Hyderabad
08.2019 - 07.2022
- Worked as a Support Engineer in Salesforce Signature Success to address customer concerns on top priority and provide resolutions and workarounds.
- Received best customer satisfaction suvery 5/5 for resolutions provided to larger customer base
Program Engineer Trainee
Cognizant Technological Solutions Pvt.Ltd
Hyderabad
06.2016 - 07.2019
- Worked in SAP Solution Manager, Hindustan Unilever
- Create, Update, and Maintain Purchase Sales Details via Solution Manager Module for the client.
- Had the privilege to learn the basics of SAP ABAP and HANA.
- Worked as a Salesforce Administrator for Client Unit 4 (a Netherlands-based customer) to create SOPs and address a few admin actions.
- Worked as a Salesforce Developer for the same client on enhancements and new process requests for the existing implementation.
- Received "Shining Star " Award for the work done as Salesforce developer
Education
Master of Technology in Structural Engineering - Building Construction Technology
VIT University
Chennai, India 01.2014 -
Bachelor of Technology in Civil Engineering - Civil Engineering Technology
CMR College of Engineering And Technology
Hyderabad, India 01.2010 -
Skills
Communication Skills
Certification
Certified Salesforce Application Architect
Timeline
Customer Success Manager
Salesforce India pvt ltd
04.2024 - Current
Senior Technical Account Manager
Salesforce India pvt ltd
08.2023 - 04.2024
Technical Account Manager
Salesforce India pvt ltd
01.2022 - 08.2023
Technical Support Engineer
Salesforce India pvt ltd
08.2019 - 07.2022
Program Engineer Trainee
Cognizant Technological Solutions Pvt.Ltd
06.2016 - 07.2019
Master of Technology in Structural Engineering - Building Construction Technology
VIT University
01.2014 -
Bachelor of Technology in Civil Engineering - Civil Engineering Technology
CMR College of Engineering And Technology
01.2010 -
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