Sravani Loya
Hyderabad
Summary
Dynamic Customer Support Associate with a proven track record at Capgemini, enhancing customer loyalty and retention through exceptional service and problem-solving abilities. Skilled in multitasking and Microsoft Office, adept at transforming customer feedback into tangible product improvements. Actively contributed to team success and continuous improvement initiatives, demonstrating outstanding teamwork and collaboration.
Overview
1
1
year of professional experience
Work History
Customer Support Associate
Capgemini
04.2022 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Assisted sellers with platform requirements for renewals and upgrades.
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Enhanced customer loyalty by resolving complaints and inquiries with empathy and efficiency.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Collaborated with product development team by relaying customer feedback, leading to product improvements.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Supported continuous improvement initiatives within the department by actively participating in feedback sessions, process reviews, and team meetings focused on enhancing performance standards.
- Fostered positive work environment by actively participating in team-building activities.
- Managed high volumes of customer calls and emails, ensuring timely and accurate responses.
Education
Master of Technology - Digital Electronics And Communication Systems
Andhra Loyola Institute Of Engineering&Technology
Vijayawada05-2016
Bachelor of Technology - Electronics And Communication Engineering
Gandhiji Institute Of Science & Technology
Gattu Bheemavaram04-2013
Skills
- Teamwork and collaboration
- Microsoft windows and office
- Remote support
- Time management
- Customer service
- Self motivation
- Task prioritization
- Online chat support
- Incident management
- Help desk support
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Timeline
Customer Support Associate
Capgemini
04.2022 - 08.2023
Master of Technology - Digital Electronics And Communication Systems
Andhra Loyola Institute Of Engineering&Technology
Bachelor of Technology - Electronics And Communication Engineering
Gandhiji Institute Of Science & Technology
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