PostgreSQL
Sravana Kumar Gade
Application Support and IT Support Manager
Hyderabad
Summary
Accomplished Application Support Manager with a proven track record at Rubus Digital Private Limited, enhancing user satisfaction and streamlining support processes. Expert in incident management and software deployment, I excel in fostering teamwork and driving continuous improvement. Achieved significant performance enhancements through automation and effective project leadership, ensuring high-quality service standards.
Overview
21
21
years of professional experience
Work History
Assoicate Manager - Application Support
Rubus Digital Private Limited
2023.04 - Current
- Conducted regular team meetings to review performance metrics, fostering a culture of continuous improvement within the department.
- Enhanced user satisfaction with timely resolution of software issues, providing excellent customer service and communication.
- Identified opportunities for automation within support processes, streamlining operations while maintaining high-quality service standards.
- Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Optimized system performance through proactive monitoring, identifying potential problems before they impacted users.
- Established strong relationships with stakeholders, regularly communicating updates on application status and improvements.
- Collaborated with development teams to identify root causes of recurring issues, resulting in more stable applications for endusers.
- Managed cross-functional teams for efficient application maintenance, ensuring optimal performance and minimal downtime.
Senior Application Support Engineer
Envision Enterprise Solutions Private Limited
2021.10 - 2023.03
- Created detailed technical documentation which facilitated quicker resolution of reported issues by fellow team members.
- Increased system stability by monitoring application performance metrics and addressing potential issues before they impacted endusers.
- Coordinated root cause analysis exercises following major incidents resulting in the implementation of preventive measures that decreased future occurrences.
- Managed high-priority incidents with effective communication between stakeholders to minimize impact on business operations.
- Conducted regular reviews of customer feedback and implemented targeted improvements to enhance overall satisfaction levels.
- Mentored junior support engineers to improve their technical skills and problem-solving abilities, fostering a strong support team environment.
- Performed unit and comprehensive testing to drive functional and technical deliverables.
Assistant Manager - Electronics & IT
Deccan Chronicle Holdings Limited
2007.10 - 2021.02
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Collaborated with the IT team to design, develop, and deploy new technology solutions for the organization.
- Championed continuous improvement efforts within the IT department by identifying areas of inefficiency or outdated practices requiring modernization.
- Improved IT infrastructure by implementing and managing network updates and software installations.
- Operated and maintained image and plate setters.
- Operated, troubleshot and calibrate Kodak CTPs and processing, proofing and plating equipment to maintain 100% uptime.
- Worked closely with 12-member team to maintain high standards of quality and encourage repeat business.
Operator Technician -IT
Express Publications Madhurai Limited
2003.08 - 2008.10
- Enhanced server stability, implementing robust backup solutions and disaster recovery plans.
- Improved network performance by troubleshooting and resolving hardware and software issues.
- Optimized system functionality with routine maintenance, updates, and upgrades of hardware components.
- Maintained inventory of all hardware components and peripherals, ensuring adequate stock levels for replacements or repairs when needed.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
Education
B.Tech - Electronics And Communications Engineering
Jawaharlal Nehru Technological University Kakinada
KITS Engineering College Ramachandrapuram 2001.04 -
B.Sc., - Electronics
Andhra Univerisity Visakhapatnam
VSM College Ramachandrapuram 2001.04 -
Skills
Customer Support
Application security
Problem Resolution
Performance Tuning
Teamwork and Collaboration
Decision-Making
Team building
Project Leadership
Project Coordination
User Support
Staff hiring
Requirements Analysis
Software
Linux Administration
Micosoft Excel
Python Programming
Timeline
Assoicate Manager - Application Support
Rubus Digital Private Limited
2023.04 - Current
Senior Application Support Engineer
Envision Enterprise Solutions Private Limited
2021.10 - 2023.03
Assistant Manager - Electronics & IT
Deccan Chronicle Holdings Limited
2007.10 - 2021.02
Operator Technician -IT
Express Publications Madhurai Limited
2003.08 - 2008.10
B.Tech - Electronics And Communications Engineering
Jawaharlal Nehru Technological University Kakinada
2001.04 -
B.Sc., - Electronics
Andhra Univerisity Visakhapatnam
2001.04 -
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