Sowjanya Rani Mudham

• Reduction on Cost of Dis-satisfaction (COD) for Logistics function. Investigate the reasons & underlying causes for spike in Incidents

• Consolidate business reports and publish business dashboards on weekly/quarterly basis using Microsoft Excel
• Identify and proactively prevent the occurrence of problems through trend analysis, targeting preventative action and closure of incidents
• RCCA on high value incidents, end to end root cause and corrective measures to curb unauthorized incidents

• Monitor SDFC to ensure mails are replied within the business SLA
• Drive on Reducing ON-Hold backlog and maximise the order delivery operations
• Single point of contact for all Executive level escalations for Distressed/Logistic related issues
• Maintain regular interaction with internal stakeholders based on critical business requirements

• Conduct cross functional and regular training sessions for existing agents to ensure the team is compliant with the SOP’s
• Daily pulse meetings with stakeholders to address operational issues
• Interphase between Dell & carriers to delivery OTP (ON-Time performance) and attain

• Handle high level escalations and follow up till closure

Managing the Benefit Enrollment Process, Time & Labour Management, Work Force Now:

• Analyze the client-provided reports for the complete details, which include dependents' data of employees, benefits provided by the employer to the employee, benefit enrollment plans, and upload the extracted data to the database.
• Analyze the extraction method of the client data by verifying the report formats and using specific software for the conversion.