Somnath Mitra

• As a Deputy Service Manager my job role is to take care of 11 channels located in different parts of eastern India sates like West Bengal, Odisha, Bihar, Jharkhand & North Eastern Part of India & Sikkim.
• 1. Commercial Role:-Maintain & Grow Service Sales Business.
• 2. Operational Role:-Maintain Operational Matrix & Parameter for all channels according to organization requirement.
• 3. Technical Role:-Taking care of Technical escalation from customer & channel team.

• J oi n e d i n G E H ea l th c a r e a s C u s t om e r s e r v ic e E n g in e er i n th e y ea r 2 0 14, 3rd February in LCS modality I n 2 016 Shifted to ULTRASOUND modality & successfully worked for 10 long years.
• promoted to S e n i o r C u s to m e r S e r v i c e Engineer on 2022.
• A l wa ys m a in ta in a l l t h e o p e ra t i o n p a ra m e t e rs a s p er LC T
• r e q u i r em en t . A l s o t oo k va r io u s vo l u n ta r y r es p o n s i b i l i t y l i ke LC T FCR,
• FX ADOPTION /G ME D A u d i t PREPARATION , N P S .
• S to o d R u n n e r U p p o s i t i on d u r in g MENTOR MENTEE PROGRAMME.
• G o t TEAM AWARD CEO AWARD FOR REMOTE CONNECTIVITY
• S o m a n y a w a rd s /r ec o g n i t i o n s re c e iv e d d u r i n g m y s e r v ic e t e n u r e fo r
• RO L E ( R emo t e O n l i n e En g i n e e r )
• S to o d R u n n e r U p p o s i t i on d u r in g MENTOR MENTEE PROGRAMME. G o t TEAM AWARD CEO AWARD FOR REMOTE CONNECTIVITY S o m a n y a w a rd s /r ec o g n i t i o n s re c e iv e d d u r i n g m y s e r v ic e t e n u r e fo r s e r v ic e a c t iv i t y
• Trainings LCS PROFICIENT & ADVANCE training successfully completed. ULTRASOUND PROFICIENT & ADVANCE trained FOL (Foundation of Leadership) training completed successfully in 2015 Trained in all USG & LCS & DCAR Modality.

• Joined DRAEGER HEALTHCARE (JUNE 2010-JULY2013) Worked as a service
• engineer & looks after All Life Care Solution equipments & Critical care equipments.
• D u ri n g m y w o r k i n g t en u r e i n s t a l l & Ser v ic e/demonstration of a l l LCS equipmen ts ef f i c i e n t l y.
• Service Sales Business was part of service during Draeger Period collecting AMC/CMC & promoting PART & ACCESSORIES business is an integral part of job role during that tenure, S u p p o r t c h a n n e l pa r t n e r to grow service sales business & help in escalation.

Early Career started In Eastern Medicare channel partner of Ge Healthcare worked as a Service Engineer & taking care of LCS modality.