Senior Process Associate knowledgeable in managing accounts receivable tasks. Well-versed in general ledger report review and client relationship building. Looking to bring further success to growing non-profit organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Sr. Process Associate
Ivy Global Shared Services Private Limited
07.2020 - Current
Managed critical PO's, to successfully meeting deadlines while maintaining high-quality outputs.
Handling complete REQ and PO process for both retail and Software
Handling invoice expectations.
Involved in Employee expenses Audit as per company norms.
Promoted a culture of continuous improvement by encouraging innovation and sharing best practices among the team.
Implemented cost-saving measures by analyzing resource utilization and reallocating resources as needed.
Trained junior associates in various process-related tasks.
Reduced production downtime with regular equipment maintenance and timely issue resolution.
Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
Met month-end reporting objectives and deadlines.
Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
Knowledge in process of invoices both PO and Non-PO.
Handling all business queries related to PO and REQ before the SLA limit, which increase the productivity of the process.
Having complete knowledge in P2P flow from procurement to pay cycle use to handle as many as queries and also involved in few critical areas.
Involved in month end activities of PO accruals and Managerial accounting of Content.
Process Associate
Dun & Bradstreet
10.2018 - 02.2020
Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Participated in regular team meetings, contributing valuable insights toward process enhancements.
Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Maintained high levels of data confidentiality through adherence to company policies and procedures.
Collaborated with team members for enhanced process efficiency and productivity.
Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
Supported management in analyzing process performance data, identifying areas for improvement.
Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.
Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
Determined and recommended methods to implement improvement opportunities.
Trainee Associate
Tax Cooler
11.2015 - 04.2016
Handled day-to-day customer or client questions via telephone or email.
Collaborated with employees from various backgrounds.
Interacted with customers under supervision to support operational objectives.
Collected, arranged, and input information into database system.
Maintained database systems to track and analyze operational data.
Operations Executive
Aegis BPO
07.2014 - 11.2015
Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Efficiently and effectively identified and solved all problems that impacted direction of business.
Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Collaborated on operational support tasks to achieve common goal.
Trained and guided team members to maintain high productivity and performance metrics.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interacted well with customers to build connections and nurture relationships.
Education
MBA - Financial Accounting
JNTU(H)
Hyderabad, India
04.2001 -
Skills
Data Entry
Software
Power BI
Timeline
Sr. Process Associate
Ivy Global Shared Services Private Limited
07.2020 - Current
Process Associate
Dun & Bradstreet
10.2018 - 02.2020
Trainee Associate
Tax Cooler
11.2015 - 04.2016
Operations Executive
Aegis BPO
07.2014 - 11.2015
MBA - Financial Accounting
JNTU(H)
04.2001 -
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