SomaSunder Nimmaraju
Hyderabad
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of e-Discovery domain operations and resilient nature focused on finding root causes and making permanent improvements. Offering 18 years of experience working in high-pressure environments to address customer concerns and questions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead System Support Engineer
PROSEARCH
Hyderabad
06.2021 - Current
- Monitored system performance and identified potential issues to ensure optimal operations.
- Provided technical support for users with varying levels of expertise.
- Resolved conflicts between applications, systems, or networks by analyzing data traffic patterns.
- Developed scripts to automate administrative tasks related to system support duties.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Working on Application (Relativity) from the scratch which Includes Installation , Support and TroubleShooting.
- Working as Application Database Administrator for Relativity.
- Developed In-House Applications using C#.net
- Developing automated solutions using powershell scripting
System Support Engineer
PROSEARCH
Hyderabad
06.2020 - Current
- Monitored system performance and identified potential issues to ensure optimal operations.
- Provided technical support for users with varying levels of expertise.
- Resolved conflicts between applications, systems, or networks by analyzing data traffic patterns.
- Developed scripts to automate administrative tasks related to system support duties.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Working on Application (Relativity) from the scratch which Includes Installation , Support and TroubleShooting.
- Working as Application Database Administrator for Relativity.
Cloud Support Technician
Epiq
Hyderabad
08.2019 - 06.2020
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Working on Application (Relativity) from the scratch which Includes Installation , Support.
- Working as Application Database Administrator for Relativity.
- NexLp Installation and Infrastructure Support
SQL Database Administrator
Epiq
Hyderabad
01.2018 - 08.2019
- Administer and maintain all activities associate with database and ensure optimal performance.
- Provide support to SQL Server through various activities.
- Maintain all Parallax operations and provide support to database operations.
- Monitor database and application levels and ensure work according to user privileges.
- Coordinate with various teams and monitor all replication and recovery procedures for database.
- Design physical database and recommend optimizations of existing databases.
- Determine development and test for various systems.
- Prepare appropriate documents for all tests procedures for databases.
- Manage database and validate it to ensure integrity of data.
- Monitor database performance and monitor efficient working.
- Install various patches and releases on various software.
- Provide support for resource utilization and prepare appropriate reports for same.
- Coordinate with security administrators and participate in various user access processes.
- Prepare schedule for backup for various operating systems.
Senior System Administrator
Aeries technology Solutions
Hyderabad
12.2013 - 08.2018
- Configuring and administration of windows 2012 server.
- Active directory, DNS, DHCP Administration\Migration.
- Configured Linux server for deploying applications using Apache\Tomcat and SVN version control.
- Managing and maintain of complete IT infrastructure.
- Configured VLANs and stacking the switches on Cisco layer 3 switches.
- Managing and configuring of Cisco switches with redundant connectivity through fiber connectivity.
- Managing Fortigate Analyzer.
- Managing Wi-Fi Access control.
- Involved in IT procurement and Vendor management.
- Maintaining IPABX system, CC CAM device and Biometric system.
- Managing office 365 email accounts with SharePoint sites.
- Supporting for development environment for various issues for offsite and onsite users.
- Biometric System Installation and Maintenance (Matrix and Zicom).
- Thin Client Support.
- Managing Datacenter operations at US remotely.
- Managing OTRS ticketing system.
- Monitoring Nagios alerting system for multiple Datacenters Onsite.
- Maintaining Network and ensures continues connectivity in between onsite and offsite through site to site VPN.
- Supporting Data Services team for issues related to E Discovery.
- Administration of Relativity application.
- Administration of E project application.
- Administration of Leverage & Adam Application.
- Administration of Time Tracker.
- Experience of E-Discovery Field Case Installations (Nuix & Relativity)
System Administrator
AP State Police Department
Hyderabad
09.2008 - 11.2013
- Maintaining complete records related to IT.
- Maintenance of Database servers (MSSQL2008, 2005).
- Supporting around 100 systems in the LAN.
- Providing Support to the employees.
- Managing IT team by assigning the tasks and ensures that the work is done without any issues.
- Administration of web servers (IIS, Apache).
- Maintenance of Bulk SMS system developed by NIC.
- Maintaining and Managing Kaspersky antivirus.
- Configuration of Cisco router and administration for Video Conference.
- Testing of servers Backup.
- Software Patch management.
- Infrastructure Procurement & Software License Inventory Management.
Database Administrator
AP State Police Department
Hyderabad
09.2006 - 11.2008
- Worked on most of the technology areas in Oracle i.e. tasks ranging from user creations to RAC project migrations.
- Various Backup and recovery strategies like RMAN, exp/imp, expdp/impdp.
- Planning, Designing, Database Architecture.
- Created Logical and Physical standby databases, Failover and Switchover exercises.
- Designed and Migration of critical database in Police datacenter for “eCOPS and 3rd EYE project.
- Designed and implemented the database security standards for PCS data center.
Education
MBA - Information Technology
Sikkim Manipal University
Hyderabad08.2017
B.Com - General
Dr. B.R. Ambedkar Open University
Hyderabad05.2011
Skills
- Technician support
- Providing customer support
- Strong work ethic, stable, and reliable
- Enthusiastic and team oriented with strong analytical and leadership qualities
- Ability to fit into an organization and be productive immediately
- Good analytical and logical skills
- Desire and ability to go to the core of the problem
- Ability to adapt new challenges and willing to learn always
- Remote Assistance
- Application Installations
- Virtualization Technologies
- Technical Support
- Application Support
- Scripting Languages
- Troubleshooting and Diagnostics
- Troubleshooting Skills
- Project Management
- Programming
- System Administration
Affiliations
- Best Employee Award Winner for 2 Quarters Simultaneously.
Certification
- Certified Cloud Practitioner from AWS
- Diploma in Computer Software (DCS) from APTECH.
- Masters in Linux from APTECH.
Technical Skills
Languages : C
Servers : Windows Server
Databases : Oracle 9i, 10g, 11g, MySQL, MS SQL Server.
Operating Systems : Windows, & RHEL 4/5, Solaris9/10.
Scripting : VB 6.0, Powershell, ASP.NET, C#
Trained on Big Data
Trained of Devops
Trained Cloud Masters
Accomplishments
- Best Employee of the Year for the year 2023 awarded by Prosearch
Timeline
Lead System Support Engineer
PROSEARCH
06.2021 - Current
System Support Engineer
PROSEARCH
06.2020 - Current
Cloud Support Technician
Epiq
08.2019 - 06.2020
SQL Database Administrator
Epiq
01.2018 - 08.2019
Senior System Administrator
Aeries technology Solutions
12.2013 - 08.2018
System Administrator
AP State Police Department
09.2008 - 11.2013
Database Administrator
AP State Police Department
09.2006 - 11.2008
MBA - Information Technology
Sikkim Manipal University
B.Com - General
Dr. B.R. Ambedkar Open University
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