SK NABI
Network Associate
Hyderabad
Summary
Experienced in troubleshooting and monitoring vast enterprise networks. Skilled at coordinating with diverse clients, stakeholders, and field engineers nationwide. Seeking a new challenging role that focuses on involving implementation, management, and troubleshooting of critical and complex network infrastructures. Proficient in identifying and resolving issues swiftly to ensure seamless network operations. Committed to delivering high-quality solutions in network management processes.
Overview
7
7
years of professional experience
Work History
Network Associate
Sify Technologies Limited
09.2022 - Current
- Experience as Network Associate at TMPS services pvt ltd. for Sify technologies Ltd.
- Hands-on experience in troubleshooting, routing switching to resolve network issues efficiently.
- Expertise in managing Last Mile media, including Fiber, Ethernet, Wireless.
- Proficient with Fiber, Leased Line connectivity, Routing & Switching Protocols, VLAN, TCP/IP, STP, OSI Model.
- Monitored and maintained smooth operations of the backbone network,Strong understanding of fiber optic technology and networks, ensuring maximum availability and performance.
- Coordinated with TAC support to resolve network outages, hardware failures, and other network issues. Managing ticket through service now, Fusion.
- Skilled in managing vendor relationships and collaborating with service providers and network equipment vendors to ensure smooth delivery of network solutions.
- Provide L2 support and troubleshooting of network problem.
- Using technical expertise and procedures to independently resolve fiber optic network issues.
Insurance Agent
HDFC Life Insurance
10.2021 - 08.2022
- Assisted clients in selecting suitable life insurance policies based on their financial needs.
- Provided personalized financial advice to help clients achieve their long-term goals.
- Built and maintained strong relationships with clients, ensuring satisfaction and trust.
- Achieved sales targets through effective prospecting and client engagement.
- Stayed updated on industry trends and insurance products to offer optimal solutions.
Operations Associate
Q Conneqt Business Solutions
02.2021 - 09.2021
- Reviewed daily operations to identify and address errors, ensuring accuracy and efficiency.
- Collaborated with team members to implement corrective actions, enhancing operational processes.
- Maintained records of identified issues and solutions for future reference.
- Contributed to achieving team goals by proactively addressing operational challenges.
Junior Telecaller
HDB Financial Services
08.2018 - 09.2020
- Initiated outbound calls to customers with overdue payments, negotiating repayment plans to ensure timely collections.
- Utilized Microsoft Excel, including pivot tables, to analyze customer data, track payment histories, and prepare detailed recovery documents.
- Collaborated with the finance team to process recovery documents, ensuring compliance with legal and regulatory standards.
- Addressed and resolved customer inquiries related to billing and payment issues, providing clear information to facilitate debt resolution.
- Consistently met or exceeded collection targets, contributing to the company's financial objectives.
Education
B. Tech - Electrical And Electronics Engineering
Laqshya Institute of Technology And Sciences
Khammam, Telangana 04.2001 -
Intermediate -
CV Raman Junior College
Khammam, Telangana 04.2001 -
HighSchool -
New Tiny Tots High School
Khammam, Telangana 04.2001 -
Skills
Network troubleshooting: Proficient in resolving network issues related to last-mile connectivity
Routing Protocols & Technologies: Skilled in EIGRP, OSPF, BGP, and LAN
IP services: TCP/IP, DHCP & DNS
Switching: STP, VLAN, Trunk, DTP, VTP, Ethernet channel
Vendor Management: Experience in managing relationships with network equipment vendors and service providers
Customer Relations: Excellent communication skills, ability to explain technical issues to non-technical individuals, and the ability to understand and build relationships with clients
Adaptability: Flexibility to work in a fast-paced environment and adapt to changing priorities and technologies
Timeline
Network Associate
Sify Technologies Limited
09.2022 - Current
Insurance Agent
HDFC Life Insurance
10.2021 - 08.2022
Operations Associate
Q Conneqt Business Solutions
02.2021 - 09.2021
Junior Telecaller
HDB Financial Services
08.2018 - 09.2020
B. Tech - Electrical And Electronics Engineering
Laqshya Institute of Technology And Sciences
04.2001 -
Intermediate -
CV Raman Junior College
04.2001 -
HighSchool -
New Tiny Tots High School
04.2001 -
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