SIVA VARMA CH

Highly organized and detail-oriented Warranty Administrator with 8 years of experience in processing and resolving warranty claims. Proven ability to ensure adherence to warranty policies and procedures, while providing exceptional customer service. Skilled in data entry, communication, and maintaining accurate records.

• Processing warranty paperwork to ensure documentation and verifying criteria required by dealership
• Reviewing warranty claims and correcting any errors
• Administering warranty parts identification and disposal
• Maintaining good working relationships with the Service and parts Departments
• Booking/coding warranty & internal repair orders
• Reconciling all warranty receivables and working with the accounting department to obtain payments
• Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims
• Maintaining all service and customer records as required by accounts team
• Generates and publishes required charts, reports, and data analysis for assigned Factories to support the vehicle quality improvement process
• Monitors claims for corrections and edits, re-enters claim as necessary

• Supervised the order processing and delivery of all orders.
• Attended in-service presentations, and completes mandatory education week, quality improvements.
• Responsible for maintenance of data in the SAP.
• Manage third-party SAP vendors and oversee the ordering process for requested materials.
• Generate SAP reports to track and maintain materials, printers and programs.
• Handling the failure products (all parts of machine).
• Customer support module for service operations in SAP.
• Customer Code Creation- (T code - XD01,02,03) - Basic customer details update in XD01 (Like Address, PAN, GST) and creating customer code which is link with machine serial number after billing.
• Spares parts order process- (T code - ZSDV1) Parts which are required for the machine & dealer stock is ordered as per order policy.
• Warranty Sales order creation (T code - IW52) Parts which are required for the machine & OEM stock is ordered as per warranty policy.
• Using other T codes Like ZMMBE, VA03, ZSO_BO, ZWAR_PEN, ZCLAIM_PEN, ZDLR_CLAIM
• Oversee all interaction with Customer to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.
• Developed strong relationships with clients, leading to increased loyalty and repeat business.
• Implemented new training programs for service staff, resulting in improved skills and knowledge.
• Facilitated effective communication between departments, promoting a collaborative working environment that prioritized customer needs over internal competition.
• Monitored performance metrics, identifying areas for improvement and implementing necessary changes.

• Analyzing the JCB BHL LIVELINK Product failures.
• Handling the OEM product failures like Exide Batteries & Alternators and Starter Motors.
• Technical data and information of machine reporting on TECHWEB (Online).

• Proficient in computer Microsoft Office software programs Excel, Word, Computer Application/Microsoft outlook (email), and Access.
• Excellent verbal and written communication skills, professionally interact with vendors, customers, and executive level individuals