Sivakumar R

Client : Indian Overseas Bank(Deputed)

• Oversee the end-to-end implementation of payment systems, ensuring projects are completed on time and within budget
• Collaborated with cross-functional teams including IT, product management, and customer support, to ensure smooth project execution
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
• Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Optimized resource allocation by accurately forecasting workload demands.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
• Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
• Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.

Client :National Payments Corporation of India(Deputed)

• Experienced in Managing & supporting NACH 2.0 Application, Deployment of builds and patches & led issue Management team for providing permanent fixes from vendors
• Pro-actively associated with development teams for resolving issues in NACH application environments for resolving incidents within TAT
• Administered & took ownership for NACH Application to Integrator Client application with experience in monitoring and development of Business processes Created automated scripts for monitoring and logs extraction using Bash shell script
• Hands on experience in SQL Experienced in monitoring the session management team, Troubleshooting WAS/Application logs, Third party agent logs and operational support of production environments of NACH Application Server (WAS)
• Handled multiple applications / DB related critical production issues and exceptional production activities such as Gateway System, NACH Archival of data, table partitions, DB reorg and re-indexing
• Acumen in providing effective resolution to client queries related to product, thereby ensuring a positive customer experience Managing & providing technical guidance & Support to the production team and ensuring BAU during any Disasters Involved in end to end product management from requirement gathering & analysis, Impact analysis, de-bugging, and implementation

• Managing a team of 20 people and driving the Projects initiated by Customer & Forbes that require the active role of platform teams by preparing Technical Implementation documents, and coordinating the Implementation of projects for Data center transformation / Server Consolidation / Storage Migration for Windows Clusters / AD tasks
• Led Team responsible for preventative maintenance, level 1-3 technical support, repair and root cause analysis for [company name] Northeast, South and Central regions totaling more than 500 restaurants
• Managed all rollouts and projects for the PAN INDIA CTS Support Team
• Responsible for asset management and replenishment for all IT inventory
• Developed, implemented and maintained IT policies, procedures and guidelines for Systems Support and Operations
• Planning, Deployment, configuration and optimization of servers Handling Problem Management and consistently working on SIP (Working actively in resolving the issues with Applications, Servers & Networking etc from and thus coordinating in the ticket reduction process)
• Supporting Windows servers under Data Center: Increase RAM/Disk size/CPU and troubleshooting servers' issues
• Manage, Troubleshoot & maintenance the Data center, Networks, Firewall and Router
• Manage & maintenance P2P link

• Hardware & OS Installation and Troubleshooting
• Maintained more than 8+ Servers, 200 Personnel Computers, Printers, and Peripheral Devices and Network
• Co-ordination with Vendors & Asset management Activity Maintenance of LAN and monitored of Leased Lines